- M&T Bank (Buffalo, NY)
- …position sits within the Strategy and Execution team of the Office of the Customer and Transformation. This team partners directly with the Chief Customer and ... clarity, operational alignment, and measurable impact across the Office of the Customer and Transformation. You'll help lead and support a variety of initiatives… more
- Banco Popular Puerto Rico (Bronx, NY)
- …processing of customer transactions while providing courteous, timely and informative service with which the customer feels completely satisfied. Emphasis is ... self- service capabilities and encourage use of digital service channels/ banking options (eg smart ATM, online...of account features + Stay abreast of changes to banking environment, bank competition and customer 's business… more
- TD Bank (Little Neck, NY)
- …travel to multiple work locations within a designated region or area + Superior Customer Service skills + Strong organization skills to handle multiple tasks in ... to TD Customers + Understands and supports the Bank's Customer Service Strategy; Delivers Customers end-to-end advice...needs and guides Customer appropriately + Understands Customer preferences with banking (when and how… more
- Arrow Financial Corporation (South Glens Falls, NY)
- …most often via telephone and electronic mediums. Responsible for providing superior customer service through every interaction, decision, and behavior. Will own ... Falls, New York and Latham,NY. Essential Job Functions: > Field incoming customer service calls and electronic communications referencing knowledge of Company… more
- Amalgamated Bank (New York, NY)
- …for in-branch sales and service activities, ensuring the branch delivers exceptional customer service and understands that service delivery through the ... the branch and ensure the branch operates within all banking laws and regulations. This role will provide leadership,...based on customer responses + Provide exemplary customer service to include responding to … more
- JPMorgan Chase (New York, NY)
- …+ Create journey maps and service blueprints to visualize and improve service processes and customer interactions + Participate in workshops to gather ... for experience improvement + Contribute to experience maps and service prototypes, using iterative design to refine customer...years and today we are a leader in investment banking , consumer and small business banking , commercial… more
- JPMorgan Chase (New York, NY)
- …inform service journey maps and blueprints. + Create experience maps and service prototypes that illustrate customer journeys. + Operate with an iterative ... + 3+ years of experience or equivalent expertise in service design, with a focus on end-to-end customer...service models. + Deep understanding of the affluent banking landscape, including specialized service offerings, premium… more
- Wells Fargo (Rye Brook, NY)
- …outlined in the job expectations below **Required Qualifications:** + 4+ years of customer service experience, or equivalent demonstrated through one or a ... of experience in a licensed financial services position + Customer service focus with experience handling complex...connect customers to technology and share the value of self- service digital banking options + Experience using… more
- Coinbase (Albany, NY)
- …In this role, you'll oversee Coinbase's both custom-built and SaaS-based AI-powered customer self- service and automation capabilities , as well as applications ... with Product Managers to define and execute a strategy for AI-driven self- service and automation, reducing contacts and improving customer satisfaction (CSAT).… more
- Amalgamated Bank (New York, NY)
- …appropriate products and services based on customer responses + Provide exemplary customer service to include responding to customer calls, emails, and ... includes proper acknowledgement and introduction in accordance with Bank policies and service standards + Identify customer needs through probing questions and… more