- Banco Popular Puerto Rico (Brooklyn, NY)
- …processing of customer transactions while providing courteous, timely and informative service with which the customer feels completely satisfied. Emphasis is ... self- service capabilities and encourage use of digital service channels/ banking options (eg smart ATM, online...of account features + Stay abreast of changes to banking environment, bank competition and customer 's business… more
- Arrow Financial Corporation (South Glens Falls, NY)
- …most often via telephone and electronic mediums. Responsible for providing superior customer service through every interaction, decision, and behavior. Will own ... Falls, New York and Latham,NY. Essential Job Functions: > Field incoming customer service calls and electronic communications referencing knowledge of Company… more
- JPMorgan Chase (Brooklyn, NY)
- …**Required Qualifications, Capabilities, and Skills** + 7+ years of experience in managing customer service teams in a financial institution, with a focus on ... team and make a significant impact on our client service teams in JPMorganChase. You'll have the opportunity to...interact with all staff levels. + Proficient in using banking software, systems, and data analytics tools, with strong… more
- TD Bank (New York, NY)
- …travel to multiple work locations within a designated region or area + Superior Customer Service skills + Strong organization skills to handle multiple tasks in ... to TD Customers + Understands and supports the Bank's Customer Service Strategy; Delivers Customers end-to-end advice...needs and guides Customer appropriately + Understands Customer preferences with banking (when and how… more
- JPMorgan Chase (Brooklyn, NY)
- …Associate within JPMorganChase, you will play a pivotal role in delivering exceptional customer service and operational support to our clients. Your role will ... Join our dynamic team as a Client Service Delivery Associate I and become a vital...client needs. You will leverage your broad knowledge of banking principles and practices to make informed decisions that… more
- JPMorgan Chase (New York, NY)
- …+ Create journey maps and service blueprints to visualize and improve service processes and customer interactions + Participate in workshops to gather ... for experience improvement + Contribute to experience maps and service prototypes, using iterative design to refine customer...years and today we are a leader in investment banking , consumer and small business banking , commercial… more
- JPMorgan Chase (New York, NY)
- …inform service journey maps and blueprints. + Create experience maps and service prototypes that illustrate customer journeys. + Operate with an iterative ... + 3+ years of experience or equivalent expertise in service design, with a focus on end-to-end customer...service models. + Deep understanding of the affluent banking landscape, including specialized service offerings, premium… more
- Amalgamated Bank (New York, NY)
- …appropriate products and services based on customer responses + Provide exemplary customer service to include responding to customer calls, emails, and ... includes proper acknowledgement and introduction in accordance with Bank policies and service standards + Identify customer needs through probing questions and… more
- Wells Fargo (Peekskill, NY)
- …outlined in the job expectations below **Required Qualifications:** + 4+ years of customer service experience, or equivalent demonstrated through one or a ... of experience in a licensed financial services position + Customer service focus with experience handling complex...connect customers to technology and share the value of self- service digital banking options + Experience using… more
- TD Bank (New York, NY)
- …Payments and Deposit Services of TD Securities. Our mission is 'To Deliver World Class Service ' to all internal and external clients as we place a focus on people, ... and controls. To achieve this, we need great people that are innovative, customer -focused and have a continuous improvement mindset along with strong knowledge of… more