- M&T Bank (Williamsville, NY)
- …years' banking/financial services customer service, sales or related experience Familiarity with Contact Center systems and frequently used forms, products and ... **Location** **: Williamsville, NY** (Amherst Center ) _You are required to be on-site for...appropriate to ensure their resolution. Serve as point of contact for newly-hired agents for basic questions and mentoring… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …access to the CMS system is maintained. + Acts as a clinical Point of Contact (POC) for the supervisors when indicated by business needs and acts as mentor for ... The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully… more
- Molina Healthcare (Yonkers, NY)
- …* Provide service support to members and/or providers using one or more contact center communication channels and across multiple states and/or products. To ... position in the areas of: Call Quality, Attendance, Adherence and other Contact Center objectives. * Able to proactively engage and collaborate with varies… more
- Molina Healthcare (Yonkers, NY)
- …departments as required. * Utilizes appropriate resources to ensure member contact information is current and up-to-date. * Effectively communicates general Medicare ... Qualifications** * At least 1 year of related experience, including call center or customer service experience, or equivalent experience combination of relevant… more
- Centers Plan for Healthy Living (Brooklyn, NY)
- …beneficiaries by explaining program benefits in a manner that is compliant with Center for Medicare and Medicaid Services (CMS) and company policies and regulations. ... develop a presence in the community and serve as a point of contact for our current members. PRIMARY RESPONSIBILITIES: Performance Requirement + Develops and… more
- SUNY Upstate Medical University (Syracuse, NY)
- Job Summary: As a Call Center Representative , the incumbent's responsibilities include answering incoming lines to the call center . Utilizing extensive ... knowledge of Upstate Medical University services, the Representative will effectively and efficiently discern the callers' needs...all callers and performing a wide variety of call center services to assist patients and callers is essential.… more
- Humana (Albany, NY)
- …our caring community and help us put health first** The Medicare Inbound Contact Representative 2 represents the company by addressing incoming telephone, ... digital, or written inquiries. The Medicare Inbound Contact Representative 2 performs varied activities and...issues, and educating members. **This is a high-volume call center setting, which can be stressful at times.** +… more
- Rapid Response (Syracuse, NY)
- Overnight Customer Service Representative Department: Customer Service - NY Location: Syracuse, NY START YOUR APPLICATION ... is 100% in-office and reports to our state-of-the-art call center facility on site in Syracuse, NY. About Rapid...America + Act fast - Verify alarm events and contact appropriate emergency services, clients, or responders within seconds.… more
- Goodwill of the Finger Lakes (Rochester, NY)
- SUMMARY: Provide outstanding customer service in a contact center operation, with proficiency in handling inbound & outbound calls for assigned account/contract. ... with or without reasonable accommodations. The requirements listed below are representative of the knowledge, skill and/or ability required. EDUCATION and/or… more
- Monroe Community College (Rochester, NY)
- …interested in Federal Work Study must confirm eligibility with a Financial Aid representative Preferred Qualifications: + Bilingual and able to read, write, and ... of Position: + Adhere to Tutoring and Academic Assistance Center (TAAC) protocol and expectations as outlined in onboarding...Office. If you are unsure of your eligibility, please contact Financial Aid before applying. Examples of Duties &… more