- Healthfirst (NY)
- …higher from an accredited institution. + Extensive work experience including inbound and outbound call center with telemarketing responsibilities within a ... requesting Personal Care Services at home. + Documents all incoming/ outbound calls under call tracking in Salesforce + Documents all outcomes in pre-enrollment… more
- Molina Healthcare (NY)
- …Required Qualifications * At least 1 year of related experience, including call center or customer service experience, or equivalent experience combination ... JOB DESCRIPTION Job SummaryProvides customer service support for inbound/ outbound Medication Therapy Management (MTM) pharmacy calls from members, providers, and… more
- CVS Health (Albany, NY)
- …member interactions and research/case fulfillment in the system. + Works in an inbound and outbound call center environment and completes outbound phone ... Monday-Friday from 10am-6:30pm Eastern Standard Time. **Preferred Qualifications** + Bilingual (English/Spanish speaking), with an ability to pass a...+ At least 1 year of experience in a call center environment + Working knowledge of… more
- Rapid Response (Syracuse, NY)
- …Location This position is 100% in-office and reports to our state-of-the-art call center facility on site in Syracuse, NY. About Rapid ... Nevada. Our growing organization serves as a critical response call center focused on protecting life, residences,...Versatile - Prepared and ready to handle inbound and outbound calls and alarms Who You Are: + Cool-headed… more
- Rapid Response (Syracuse, NY)
- …progress and development of the staff. + Monitor and evaluate inbound and outbound alarm and call traffic through multiple automation platforms. + Responsible ... Supervisor is responsible for supporting and leading our Control Center Specialists while they are focused on saving lives...that may require the assistance of other departments or on- call personnel. + Prepared to handle in-bound and out-bound… more
- Goodwill of the Finger Lakes (Rochester, NY)
- …related field preferred. Minimum of three years experience in customer service and/or Call Center industry. Or an equivalent combination of education and ... center operation, with proficiency in handling inbound & outbound calls for assigned account/contract. Complete customer order requests...experience. LANGUAGE SKILLS: Bilingual representatives speaking Spanish are strongly preferred. Ability to… more
- Healthfirst (NY)
- …not limited to KPIs, CMS/NYSOH requirements (including CMS STARS programs) and call center operations in general. + Experience navigating multiple technologies ... grammatically correct emails, communications, and presentations. + Basic understanding of call center metrics including Average Handle Time (AHT), Quality,… more
- M&T Bank (Monsey, NY)
- …diploma or equivalent (GED) and a minimum of 2 years proven retail sales, call center , customer service and/or telesales experience OR A high school diploma ... assessments, profiling for sales opportunities, account opening and lead-focused outbound calling), Sales Process (profile/pre- call planning, outreach,… more
- National Safety Council (Syracuse, NY)
- …+ High school diploma and at least 2 years of relevant customer service or call center experience. + Strong customer service and team orientation. + Data entry ... satisfaction standards, and satisfying all program regulatory requirements. + Use call flows, reference materials, and program training to identify issues, apply… more
- Healthfirst (Enfield, NY)
- …but not limited to KPIs, CMS/NYSOH requirements (including CMS STARS programs) and call center operations in general + Trained in multiple Healthfirst LOBs ... customer inquiries and complaints within defined timeframes + Assist with Contact Center Operations (CCO) outbound campaigns on high volume days, while… more