- Xcelerate Solutions (Fort Belvoir, VA)
- …processes and workflows for government agencies. + Experience with an existing CMDB tool: BMC Remedy , Service Now, IT Discovery & Dependency Map, System Center ... Center Configuration Manager (SCCM) + Experience with use and operation of BMC Remedy or Service Now change request and workflow automation. + Experience… more
- ASM Research, An Accenture Federal Services Company (Ashburn, VA)
- …timelines, supports change activities, and records incidents in to the ITSM platform BMC Remedy . * Create, update and maintain Standard Operating Procedures, ... Manager * 3 years of experience using incident management tools such as BMC Remedy * 3 years of operational experience within a large-scale, complex Manager of… more
- Three Saints Bay (Washington, DC)
- …to track warehouse assets. + Receive, review, update, and process ITSM work orders, currently BMC Remedy , and attach a signed bill of lading or receipt to the ... ITSM work orders for vendor payment. + Review daily the pending deliveries, notify the government of any shipment overdue and request new estimated delivery date(s) from resource management procurement officers. + Notify the Government of missing equipment or… more
- NuAxis Innovations (Washington, DC)
- …+ Cisco AnyConnect + Citrix XenDesktop + Junos Pulse + NetScreen VPN + BMC Remedy 7.5 or 8.1 employing Incident Management (IM), Knowledge Repository (KR), ... Service Request (SR), Problem Management (PM), and Service Level (SL) modules **Experience:** At least 2 years of current experience in participating in a desk-side support environment **Does this opportunity sound like a fit for you? If so, join our talent… more
- NuAxis Innovations (Washington, DC)
- …skills and effective communication strategies + Enterprise ticketing application experience - BMC Remedy Service Management experience preferred + Human Resource ... application support experience preferred **Experience:** Two (2) + years of customer service experience. Service desk or call center experience preferred. **Does this opportunity sound like a fit for you? If so, join our talent community and click to apply… more
- Three Saints Bay (Washington, DC)
- …(DPAS) as well as the application for Information Technology Service Management (ITSM) ( BMC Remedy ). + Perform independent verification of the Asset Compliance ... Program for DPAS custodial accounts to ensure alignment with higher echelon Asset Compliance Programs. + Review, update and execute quarterly audit checklists and provide a report of all findings and a plan to resolve/mitigate deficiencies. + Analyze and… more
- CACI International (Sterling, VA)
- …workflows and ITSM processes + Experience with major ITSM platforms (eg, ServiceNow, BMC Remedy ) + Knowledge of network technologies and protocols + Experience ... with quality assurance methodologies and auditing processes + Excellent analytical and problem-solving skills + Strong leadership and team collaboration abilities + Outstanding communication and reporting skills + Proficiency in ITSM tools and data analysis… more
- CACI International (Sterling, VA)
- …+ TS/SCI with Poly required + Experience with major ITSM platforms (eg, ServiceNow, BMC Remedy ) + ITIL certification in Problem Management + Strong knowledge of ... network technologies and protocols + Experience with quality assurance methodologies and auditing processes + Excellent analytical and problem-solving skills + Strong leadership and team collaboration abilities + Outstanding communication and reporting skills… more
- CACI International (Sterling, VA)
- …concepts and technologies + Experience with ITSM tools and platforms (eg, ServiceNow, BMC Remedy ) + Strong analytical and problem-solving skills + Excellent ... attention to detail and ability to manage multiple priorities + Outstanding communication and interpersonal skills + ITIL 4 certification _Desired:_ + Additional quality management certifications (eg, Six Sigma) preferred + Experience in data analysis and… more
- CACI International (Sterling, VA)
- …best practices + Extensive experience with configuration management tools (eg, ServiceNow, BMC Remedy , Ansible) + Proven track record of successfully ... implementing and improving configuration management processes + Excellent leadership and team management skills + Strong analytical and problem-solving abilities + Outstanding communication and interpersonal skills + Experience with change management and… more