- ASM Research, An Accenture Federal Services Company (Ashburn, VA)
- …* 3 years of experience with working with incident management tools such as BMC Remedy * 3 years engineering experience within a large-scale, complex Manager ... of Manager (MoM) type monitoring environment * 3 years exposure to Service Management/ITIL framework and concepts (incident, problem, change management, RCA) * 2+ years of proven demonstrated troubleshooting skills; highly skilled in the implementation,… more
- Leidos (Fort Belvoir, VA)
- …of the following enterprise network management tools such as SolarWinds, MECM, Core Light, BMC Helix ITSM ( Remedy ), JIRA, etc. + Hands on experience with WAN, ... LAN, SPPNs, DECCs, compute, storage, capability delivery platforms, telecommunications and circuits + Demonstrate expertise in design and improvement of complex and geographically enterprise networks. + Expert knowledge of DoD security requirements for network… more
- TEKsystems (Fort Belvoir, VA)
- …Level Agreements (SLA) with those offices. The candidate must be proficient in Remedy Ticket system. Will be responsible for creating incident tickets, reports ( ... BMC Smart Reporting), tasks, and work orders. Primary Responsibilities:...ensure quality of services and prompt resolution. - Utilize Remedy for queue and work management, ensuring assigned tickets… more