• EOC Technical Specialist

    ASM Research, An Accenture Federal Services Company (Ashburn, VA)
    …* Compiles incident timelines, supports change activities, and records incidents in to the ITSM platform BMC Remedy . * Create, update and maintain Standard ... Operations Manager * 3 years of experience using incident management tools such as BMC Remedy * 3 years of operational experience within a large-scale, complex… more
    ASM Research, An Accenture Federal Services Company (10/14/25)
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  • Senior Customer Technical Support Specialist (Help…

    TekSynap (Dahlgren, VA)
    …network-related issues. + Manage and prioritize tickets using help desk tools such as BMC Remedy or ServiceNow, ensuring service levels and response times are ... provide corrective action recommendations. + Support IT Service Management ( ITSM ) processes, includingincident,problem, and change management. + Maintain and...Desk Support using a help desk tool such as BMC 's Remedy or ServiceNow. + Must meet… more
    TekSynap (10/31/25)
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