- Percepta (Dearborn, MI)
- …Salesforce). * Experience working with IT incidents and problem management tools, such as JIRA, BMC or Service Now. * Experience in a remote work environment is ... **Description** At Percepta, we bring first-class service across each market we support. As an...preferably in a customer-facing role. * Experience with help desk software, remote support tools, and CRM systems (eg,… more
- Percepta (Dearborn, MI)
- …assistance for escalated customer issues, ensuring timely resolution within defined service -level agreements (SLAs). + Diagnose and resolve complex hardware and ... address potential issues before they affect customers, contributing to improvements in service quality and reliability. + Analyze support trends and recurring issues… more