- Mass Markets (Las Cruces, NM)
- …is commensurate with experience. Prior contact center experience, experience in customer service , tech support, sales, or back-office support is required. To be ... conflict resolution, problem solving and negotiation + Must be customer service oriented (empathetic, responsive, patient, and conscientious) + Ability to… more
- The Hertz Corporation (Santa Fe, NM)
- …to lead our North American contact center operations and continue to transform our service recovery model. As the **Senior Director of Customer Care & Service ... makes this role unique:** This is more than a service role - it's a growth engine. You'll oversee...remote or distributed teams across time zones, including partners ( BPO ) in nearshore/offshore + Strong familiarity with utilizing contact… more
- Kyndryl (Santa Fe, NM)
- …AI. The ideal candidate will have a strong background in Customer Experience, BPO models, and/or CCaaS transformation programs with a passion for driving measurable ... Collaborate with clients to redesign customer journeys and improve service delivery across all touchpoints. + Develop and execute...in sales, consulting, services or transformation roles within CX, BPO , or CCaaS domains. + Proven track record of… more
- Concentrix (Santa Fe, NM)
- …reviews - Builds and demonstrates a strong understanding and knowledge of BPO and Technical Services associated with their target client's industry sector. - ... insights with internal teams to inform strategy and improve service offerings. - Prepares and delivers regular reports and...contributor. - Demonstrated experience in the CX tech and/or BPO marketplace where they have experience of closing complex… more
- Cognizant (Santa Fe, NM)
- The Strategic Engagement Lead - Global Capability Center Setup & Management Service Line (GCC), focuses on crafting client-centric solutions, driving Sales efforts ... and operational excellence to ensure sustained business expansion for the GCC service line, empowering organizations to seamlessly establish and operate GCCs that… more
- Wolters Kluwer (Santa Fe, NM)
- …financials, and customer needs to drive ftwilliam.com Managed Services/Business Process Outsourcing ( BPO ) sales within your territory. You will play a key role in ... + Work closely with the assigned Account Manager, Customer Service and Billing to solve billing/ service issues that could affect the renewal of a Managed… more
- Acxiom (Albuquerque, NM)
- …are adopted for product use and clients are maximizing value from product/ service investments. Handles escalations and coordinate across functional areas of the ... MarTech and/or AdTech ecosystem(s). + Multi-functional leadership experience (Consulting, BPO , General Management, etc.) + Experience in Marketing and Marketing… more
- Acxiom (Albuquerque, NM)
- …adopted for Acxiom product use and clients are maximizing value from product/ service investments. Handles escalations and coordinate across functional areas of the ... experience in Healthcare industry. + Multi-functional leadership experience (Consulting, BPO , General Management, etc.) + Experience in Marketing and Marketing… more