- Mass Markets (Dallas, TX)
- …and support customers through the sales process. Learn the latest customer service and selling techniques while raising customer satisfaction with new products and ... CALL CENTER REPRESENTATIVE ? In this position, you will resolve customer service calls using modern contact center technology and customer experience strategy. When… more
- Mass Markets (Killeen, TX)
- …is commensurate with experience. Prior contact center experience, experience in customer service , tech support, sales, or back-office support is required. To be ... conflict resolution, problem solving and negotiation + Must be customer service oriented (empathetic, responsive, patient, and conscientious) + Ability to… more
- Public Storage (Plano, TX)
- …of real-time adherence coordinators across internal and Business Process Outsource ( BPO ) providers to ensure optimal performance and adherence to schedules. Primary ... Workforce Analysts and oversee real-time adherence performance of Business Process Outsource ( BPO ) vendor teams. + Ensure schedules are optimized to meet service… more
- The Hertz Corporation (Austin, TX)
- …to lead our North American contact center operations and continue to transform our service recovery model. As the **Senior Director of Customer Care & Service ... makes this role unique:** This is more than a service role - it's a growth engine. You'll oversee...remote or distributed teams across time zones, including partners ( BPO ) in nearshore/offshore + Strong familiarity with utilizing contact… more
- Cognizant (Plano, TX)
- ** Service Line Specialist for Intuitive Operations & Automation (IOA)** Cognizant's Intuitive Operations & Automation (IOA) business unit is one of Cognizant's ... businesses. To accelerate this growth even further, IOA is fast-growing into industries, service lines and markets globally. One of IOA's strategic growth markets is… more
- USAA (Plano, TX)
- …to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the ... where our core values - honesty, integrity, loyalty and service - define how we treat each other and...to understand how workflows in and out of the BPO process + Partner with fellow BPO … more
- Deloitte (Houston, TX)
- …work? Then consider a career within our Enterprise Operations as a Service practice. Creative design, state-of-the-art technology, and your imagination merge here to ... with clients during the sales cycle to understand their managed service requirements, including processes organization, and technology landscape. + Support proposal… more
- USAA (San Antonio, TX)
- …to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the ... where our core values - honesty, integrity, loyalty and service - define how we treat each other and...impactful. **The Opportunity** As an **HR Business Process Owner ( BPO ) Senior** , you will plan, direct, and coordinates… more
- Capgemini (Dallas, TX)
- …be responsible for selling a suite of opportunities in Business Process Outsourcing ( BPO ) services (F&A, HR, Supply Chain, Digital Contact Centers, Sales & Marketing ... integral role in the growth of the company's global service lines in North America. This role is highly...of experience in selling complex, outcome-based Business Process Outsourcing ( BPO ) services + 7-8 years of experience serving clients… more
- Sage (Austin, TX)
- …by sharing best practices within the community. * Identify product and service upsell opportunities with SIAP firms. * Track and communicate key performance ... in technology sales. * Knowledge in Client Advisory Services, outsourced accounting, and/or BPO practice. * Experience working with CPA firms in selling services or… more