- Capgemini (El Paso, TX)
- …credit given to customers is monitored and controlled effectively Participates in meeting service levels, key measurement targets of the team and delivers a high ... quality and cost effective customer service to the client. Performs tasks in line with...Role Specific Competencies: * Should have baseline skills in BPO Technology, Commercial Control and Analytics * Should have… more
- Kyndryl (Austin, TX)
- …AI. The ideal candidate will have a strong background in Customer Experience, BPO models, and/or CCaaS transformation programs with a passion for driving measurable ... Collaborate with clients to redesign customer journeys and improve service delivery across all touchpoints. + Develop and execute...in sales, consulting, services or transformation roles within CX, BPO , or CCaaS domains. + Proven track record of… more
- Concentrix (Austin, TX)
- …reviews - Builds and demonstrates a strong understanding and knowledge of BPO and Technical Services associated with their target client's industry sector. - ... insights with internal teams to inform strategy and improve service offerings. - Prepares and delivers regular reports and...contributor. - Demonstrated experience in the CX tech and/or BPO marketplace where they have experience of closing complex… more
- USAA (San Antonio, TX)
- …to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the ... where our core values - honesty, integrity, loyalty and service - define how we treat each other and...years of experience working with a business process outsourced ( BPO ) firm. **Compensation range:** The salary range for this… more
- Cognizant (Austin, TX)
- The Strategic Engagement Lead - Global Capability Center Setup & Management Service Line (GCC), focuses on crafting client-centric solutions, driving Sales efforts ... and operational excellence to ensure sustained business expansion for the GCC service line, empowering organizations to seamlessly establish and operate GCCs that… more
- Amazon (Dallas, TX)
- …empower customers to operate core business functions such as customer service , omnichannel engagement, Agentic AI, and digital customer communications. Our ACCOE ... - Experience in Contact Center Technical or Operational roles. Business Process Outsourcing BPO . Amazon is an equal opportunity employer and does not discriminate on… more
- Capgemini (Dallas, TX)
- …The CSO will play an integral role in the growth of the company's global service lines in North America. This role is highly strategic and highly visible. The ... of Manufacturing or Life Sciences sector clients services deals across multiple BPO offerings + Experience in building and maintaining relationships with senior… more
- Iron Mountain (Dallas, TX)
- …the performance of the Digital Solutions Operations, including the meeting of customer service levels which are typically based on quality and timeliness of delivery ... Business Process Outsourcing (mailroom, scanning, data capture services) or Shared Service center preferred + Ability to analyze financial statements, forecast and… more
- Wolters Kluwer (Austin, TX)
- …financials, and customer needs to drive ftwilliam.com Managed Services/Business Process Outsourcing ( BPO ) sales within your territory. You will play a key role in ... + Work closely with the assigned Account Manager, Customer Service and Billing to solve billing/ service issues that could affect the renewal of a Managed… more
- Applied Materials (Austin, TX)
- …new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips ... + Impacts a range of customer, operational, project or service activities within own team and other related teams;...users + Partner with the Close Support team and BPO partners to ensure timely execution of deliverables. +… more