- Mass Markets (Las Cruces, NM)
- …is commensurate with experience. Prior contact center experience, experience in customer service , tech support, sales, or back-office support is required. To be ... conflict resolution, problem solving and negotiation + Must be customer service oriented (empathetic, responsive, patient, and conscientious) + Ability to… more
- Wolters Kluwer (Santa Fe, NM)
- … industry, business, financials, and customer needs to drive ftwilliam.com Managed Services /Business Process Outsourcing ( BPO ) sales within your territory. You ... lasting relationships with our customers. **RESPONSIBILITIES** + Sell ftwilliam.com Managed Services offerings in a defined territory made up of a specific… more
- Coinbase (Santa Fe, NM)
- …contracts evolve with business requirements. Act as the central CX point of contact for BPO contract management. * Act as the CX coordinating body for BPO RFPs, ... site inventory to track site operational information, such as services provided, hours of operation, and lines of business...G Suite tools *Nice to haves:* * Experience with BPO RFP processes Job #: P71124 \#LI-Remote *Pay Transparency… more
- The Hertz Corporation (Santa Fe, NM)
- …workforce planning, and technology strategy + Overseeing revenue-generating service channels (sales, insurance replacement, rental extension, value-added- services ... to lead our North American contact center operations and continue to transform our service recovery model. As the **Senior Director of Customer Care & Service … more
- Concentrix (Santa Fe, NM)
- …strategic reviews - Builds and demonstrates a strong understanding and knowledge of BPO and Technical Services associated with their target client's industry ... Our vision is to be the greatest customer engagement services company in the world, rich in diversity and...insights with internal teams to inform strategy and improve service offerings. - Prepares and delivers regular reports and… more
- Kyndryl (Santa Fe, NM)
- …Are** **Required Skills and Experience** + 10+ years of experience in sales, consulting, services or transformation roles within CX, BPO , or CCaaS domains. + ... AI. The ideal candidate will have a strong background in Customer Experience, BPO models, and/or CCaaS transformation programs with a passion for driving measurable… more
- Acxiom (Albuquerque, NM)
- …adopted for Acxiom product use and clients are maximizing value from product/ service investments. Handles escalations and coordinate across functional areas of the ... company, including Professional Services , Data Engineering, Finance, Operations, Marketing, Training, and/or Delivery Support. **COMPETENCIES** + **Revenue Driver:**… more
- Acxiom (Albuquerque, NM)
- …are adopted for product use and clients are maximizing value from product/ service investments. Handles escalations and coordinate across functional areas of the ... company, including Sales, Professional Services , Engineering, Finance, Delivery, Marketing, Training, and/or Support. **COMPETENCIES** + **Revenue Driver:** Ability… more
- Cognizant (Santa Fe, NM)
- The Strategic Engagement Lead - Global Capability Center Setup & Management Service Line (GCC), focuses on crafting client-centric solutions, driving Sales efforts ... and operational excellence to ensure sustained business expansion for the GCC service line, empowering organizations to seamlessly establish and operate GCCs that… more
- Coinbase (Santa Fe, NM)
- …is expected and fully supported. Compliance L&D provides end to end learning services , and management for all first line of defence compliance processes, including ... globally. * Flexibility and ability to travel to Business Process Outsourcing ( BPO ) offices domestically if required. P64184 *Pay Transparency Notice:* Depending on… more