- Newegg Inc. (Diamond Bar, CA)
- …analyze, and interpret large data sets from contact center platforms (eg, Genesys Cloud, Amazon Connect, CRM, WFM) to track key metrics such as ASA, AHT, SLA ... planning. + Ensure all reporting aligns with established KPIs, SLAs, and business goals across global contact center operations. Systems Administration & Support +… more
- Deloitte (Los Angeles, CA)
- …and coach; participate in the staffing process and retention activities. + Business Development: Develop and maintain contacts, organize and lead pursuit teams; ... contribute to business development. Qualifications Required: + Ability to perform job...& Commercial Management (CCM) Certification Program + Certified Financial Analyst (CFA) + PMI Agile Certified Practitioner (Project Management… more