• Director, Technical Support Management

    ServiceNow, Inc. (San Diego, CA)
    …conclusion high-impact customer escalations by working with cross-teams. + Provide quarterly business updates to Senior Leadership. + Drive case management ... sunny San Diego, California in 2004 when a visionary engineer , Fred Luddy, saw the potential to transform how...operations and contain expenses. + Aptitude with reporting and analytics tools including Tableau and Excel is essential. +… more
    ServiceNow, Inc. (08/23/25)
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