- Intuit (San Diego, CA)
- **Overview** Come join the Virtual Expert Platform organization as a Staff Business Systems Analyst. At the center of every great company are great systems and ... processes. This business systems analyst will partner with our CRM Platforms...for Intuit. In this role you will personalize our agent 's tool experiences through rapid prototyping, agile development and… more
- CVS Health (Sacramento, CA)
- …(PIT) team, you will serve as the AI Subject Matter Expert (SME) and Business Product Owner for contact center technology supporting the Retail Customer Care ... workflows through intelligent orchestration of AI agents. This involves enhancing agent assistance and self- service capabilities using conversational AI,… more
- Oracle (Sacramento, CA)
- …are seeking an experienced product leader to define and execute the strategy for the AI Agent and Agentic apps within the customer service domain as part of the ... knowledge management, agents that handle real-time digital customer interactions to drive self- service containment, and integration with Contact Center as a … more
- LinkedIn (Sunnyvale, CA)
- …Manager, to enable the design, delivery and continuous optimization of our end-to-end Marketing Agent ecosystem. You will be the center of defining agent ... trust and optimized for culture, connection, clarity, and the evolving needs of our business . The work location of this role is hybrid, meaning it will be performed… more
- ASM Research, An Accenture Federal Services Company (Sacramento, CA)
- …+ Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + US citizen and fluent English speaker + ... a resource and escalation point for all lines of business so that reviews of calls are accurate for...assurance program creation or execution. + Experience with call center call monitoring/recording software. + Exceptional customer service… more
- AAA Northern California, Nevada & Utah (Walnut Creek, CA)
- …+ Collaborative Environment - AAA will value your contribution to providing exceptional service to our members + Free AAA Classic Membership + AAA Product Discounts ... At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life's roadblocks. We...strategy and own the execution for our most critical business platform. This is a mission-critical role, central to… more
- CGI Technologies and Solutions, Inc. (San Diego, CA)
- …clerical and repetitive manual functions to support the customer service and adjudication departments. Additionally, perform various processing functions, utilizing ... issues requiring more senior-level expertise * Assist the Government Customer Service Manager (CSM) with inquiries from Congress, Headquarters, White House, and… more
- Cardinal Health (Sacramento, CA)
- …liaison in problem-solving, research and problem/dispute resolution. **_Job Summary:_** As a Service Center our mission is to deliver exceptional experiences for ... the training is completed, the leader connects with the agent on the go-forward shift. This position is full-time...work any of our shift schedules during our normal business hours of 8am-9pm EST Mon-Fri and 9am-3pm EST… more
- Stantec (Irvine, CA)
- … development and marketing plans for the commissioning practice and align with Business Center and regional Buildings group goals and strategies and brand ... the US West and work collaboratively with the Regional Business Leader, Business Center Practice...budgets. - Meet technical, contractual, schedule, budgetary and client service objectives for projects. - Apply strong engineering skills,… more
- Otsuka America Pharmaceutical Inc. (Sacramento, CA)
- …The Associate Director, R&D HCP Engagement CoE is a critical change agent and system implementer responsible for designing the operating model and overseeing ... the execution of a unified, compliant, and exceptional service model for all Healthcare Professional (HCP) engagement and...the HCP Engagement CoE, acting as the primary change agent to transform the fragmented HCP engagement process into… more