- Resideo (Aurora, IL)
- …This role will focus on being the subject matter expert of our CCaaS (Contact Center as a Service ) application. This selected candidate will be responsible for ... optimized, and maintained to meet the evolving needs of the business . The ideal candidate will have hands-on experience with cloud-based telephony/omnichannel… more
- Teleperformance USA (IL)
- **Category :** **Client Operations** **About TP** **TP is a global, digital business services company. We deliver the most advanced, digitally powered business ... services to help the world's best brands streamline their business in meaningful and sustainable ways.** **With more than...Client Officer started her career at TP as an agent and advanced to the pinnacle of the company?… more
- Fresenius Medical Center (Peoria, IL)
- …Continuous Quality Improvement (CQI) activities. + Ensures all organization business policies, procedures and systems incorporated into training, including ... compliance with ethical business practices + Maintain environmental integrity and aesthetics -...QAI infection control audits. + Acts as a change agent for infection control practices within clinic. Under the… more
- Amazon (Chicago, IL)
- …thing for customers - Strong CX background with history of growing a Contact Center , VDI, or Unified Communications business . Amazon is an equal opportunity ... Description AWS is seeking a WW Sr Manager, Partner Business Development to manage our Connect partner GTM strategy globally for Amazon Connect solutions. Amazon… more
- ASM Research, An Accenture Federal Services Company (Springfield, IL)
- … agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + Associate's Degree or equivalent relevant experience ... a resource and escalation point for all lines of business so that reviews of calls are accurate for...program creation or execution. + Extensive Experience with call center call monitoring/recording software. + Exceptional customer service… more
- CVS Health (Springfield, IL)
- …(PIT) team, you will serve as the AI Subject Matter Expert (SME) and Business Product Owner for contact center technology supporting the Retail Customer Care ... workflows through intelligent orchestration of AI agents. This involves enhancing agent assistance and self- service capabilities using conversational AI,… more
- Oracle (Springfield, IL)
- …are seeking an experienced product leader to define and execute the strategy for the AI Agent and Agentic apps within the customer service domain as part of the ... knowledge management, agents that handle real-time digital customer interactions to drive self- service containment, and integration with Contact Center as a … more
- ASM Research, An Accenture Federal Services Company (Springfield, IL)
- …+ Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + US citizen and fluent English speaker + ... a resource and escalation point for all lines of business so that reviews of calls are accurate for...assurance program creation or execution. + Experience with call center call monitoring/recording software. + Exceptional customer service… more
- Cardinal Health (Springfield, IL)
- …liaison in problem-solving, research and problem/dispute resolution. **_Job Summary:_** As a Service Center our mission is to deliver exceptional experiences for ... the training is completed, the leader connects with the agent on the go-forward shift. This position is full-time...work any of our shift schedules during our normal business hours of 8am-9pm EST Mon-Fri and 9am-3pm EST… more
- The Hartford (Chicago, IL)
- …acts as the gatekeeper between the agent , Underwriter and the Operations Service Center Underwriting Support + Performs initial prequalification on all new ... Primary Casualty and Excess Casualty Wholesale underwriting teams. The individual focuses on service experience & book of business management, while also acting… more