- Guardian Life (New York, NY)
- As the Head of AI Engineering Group Business , you will lead the development and implementation of our enterprise initiatives which include voice based digital ... assistants, automation solutions, agentic AI and intelligent self- service technologies. Your role is pivotal in understanding the impact of technology in optimizing… more
- Amazon (New York, NY)
- …thing for customers - Strong CX background with history of growing a Contact Center , VDI, or Unified Communications business . Amazon is an equal opportunity ... end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- … agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + Associate's Degree or equivalent relevant experience ... a resource and escalation point for all lines of business so that reviews of calls are accurate for...program creation or execution. + Extensive Experience with call center call monitoring/recording software. + Exceptional customer service… more
- City of New York (New York, NY)
- …APPLICANTS MUST BE PERMANENT IN THE ASSOCIATE STAFF ANALYST TITLE NAME CIVIL SERVICE TITLE The Department of Social Services (DSS) is comprised of the administrative ... one (1) Associate Staff Analyst to function as a Deputy Human Resources Business Partner (HRBP) who will: - Initiate and complete online Personnel Action Request… more
- CGI Technologies and Solutions, Inc. (New York, NY)
- **Customer Service Associate IV (Mandarin Speaking)** **Category:** Administration **Main location:** United States, New York, New York **Position ID:** J1025-1702 ... Mandarin speaking requirements as needed), have experience in customer service , and be able to work as a team...to open mail * Interface with Passport applicants at Agency/ Center information and will-call counters. At the Information Station,… more
- iPostal1 (Montebello, NY)
- …direct supervision and support to Customer Service Agents and Senior Customer Service Agent , ensuring team clarity on policies and procedures + Serve as ... industry. Full Time Staples Support Team Lead - Customer Service - Montebello, NY Montebello, New York We're iPostal1... Manager and ensures smooth operation of the call center . *Please note this is an in-office role. Remote… more
- Butler America (East Syracuse, NY)
- …+ We seek a motivated, process-oriented Customer Service Agent / Customer service Rep in our Customer Care Center to support our customers (take Orders) ... Call Center Customer Service Rep Location: East...counter personnel via telephone, and Cases to build strong business relationships; ensure a positive customer experience. * Collaborate… more
- Oracle (Albany, NY)
- …are seeking an experienced product leader to define and execute the strategy for the AI Agent and Agentic apps within the customer service domain as part of the ... knowledge management, agents that handle real-time digital customer interactions to drive self- service containment, and integration with Contact Center as a … more
- OneMain Financial (New York, NY)
- …articulate the product vision, strategy, and roadmap for the enterprise contact center platform, aligning with the overall business objectives and omnichannel ... and improve overall service quality. + Conduct user research and gather agent and customer feedback to continuously improve the product offering. + Develop and… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …+ Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + US citizen and fluent English speaker + ... a resource and escalation point for all lines of business so that reviews of calls are accurate for...assurance program creation or execution. + Experience with call center call monitoring/recording software. + Exceptional customer service… more