- Molina Healthcare (Buffalo, NY)
- …that power voice, video, messaging, digital identity, and contact center experiences-ensuring seamless, intelligent, and secure interactions for members, providers, ... and AI-driven optimization. + Align communication and engagement strategies with business goals to enhance member satisfaction, workforce productivity, and … more
- Cardinal Health (Albany, NY)
- …liaison in problem-solving, research and problem/dispute resolution. **_Job Summary:_** As a Service Center our mission is to deliver exceptional experiences for ... the training is completed, the leader connects with the agent on the go-forward shift. This position is full-time...work any of our shift schedules during our normal business hours of 8am-9pm EST Mon-Fri and 9am-3pm EST… more
- Monro Muffler/Brake (Fairport, NY)
- Monro's family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, but ... from coast to coast. Monro powers 16 highly respected tire and auto service brands, supporting each company's regional strength and community connections. From big… more
- The Hartford (New York, NY)
- …acts as the gatekeeper between the agent , Underwriter and the Operations Service Center Underwriting Support + Performs initial prequalification on all new ... Primary Casualty and Excess Casualty Wholesale underwriting teams. The individual focuses on service experience & book of business management, while also acting… more
- Otsuka America Pharmaceutical Inc. (Albany, NY)
- …The Associate Director, R&D HCP Engagement CoE is a critical change agent and system implementer responsible for designing the operating model and overseeing ... the execution of a unified, compliant, and exceptional service model for all Healthcare Professional (HCP) engagement and...the HCP Engagement CoE, acting as the primary change agent to transform the fragmented HCP engagement process into… more
- Anywhere Real Estate (Buffalo, NY)
- …update and manage communication with all parties involved in the transaction. + Prioritize service to the agent and all parties with a positive and engaging ... The **Client Experience Specialist** is a service -minded professional who manages all non-licensed aspects of...volume paperless environment. + People first approach- keeping the agent and consumer at the center of… more
- AON (New York, NY)
- …of submission information in conjunction with clients, relationship managers, originators and service center support + Finalize market submission and product ... of submission information in conjunction with clients, relationship managers, originators and service center support + Finalize market submission and product… more
- BlackRock (New York, NY)
- …BlackRock service standards. + **Primary point of contact for business units** for intake, escalations, executive/VIP requests, and service communications ... leadership** **of Helpdesk vendor management** in a fast paced, high-volume, contact center or enterprise Service Desk environment. + **Excellent knowledge of… more
- MTA (New York, NY)
- …projects from a strategic and tactical level. This department also serves as a center of excellence in business analysis and process improvement for the MTA. ... Senior Manager, Program Delivery & Process Management Job ID: 13722 Business Unit: MTA Headquarters Location: New York, NY, United States Regular/Temporary: Regular… more
- New York State Civil Service (Albany, NY)
- …or resolve customer issues and/or problems.Qualifying Experience may include call center agent , customer service representative, sales representative ... current NYS employee and have questions regarding salary, please contact the Business Services Center (BSC): ###, ###@ogs.ny.gov.Employment at the Department of… more