- Insight Global (Irving, TX)
- …Skills and Requirements * 4+ years of experience as a Business Analyst with Salesforce Service Cloud CRM in a ... customer service or contact center environment. * 4+ years in customer experience in...Agile, Jira, Confluence. * Experience integrating CCaaS with Salesforce Service Cloud to streamline agent workflows. *… more
- Amazon (Austin, TX)
- …thing for customers - Strong CX background with history of growing a Contact Center , VDI, or Unified Communications business . Amazon is an equal opportunity ... end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams… more
- Concentrix (Austin, TX)
- … Service and Omnichannel capabilities. **Responsibilities** + Lead workshops with business and contact center stakeholders to gather requirements related to ... routing rules, SLAs Knowledge base Omnichannel workstreams, channels, and unified routing Agent experiences ( Agent Workspace, Customer Service Workspace) +… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- … agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + Associate's Degree or equivalent relevant experience ... a resource and escalation point for all lines of business so that reviews of calls are accurate for...program creation or execution. + Extensive Experience with call center call monitoring/recording software. + Exceptional customer service… more
- Concentrix (Austin, TX)
- …by aligning technology with business goals-whether through proactive service , omnichannel engagement, or agent enablement. **Required Qualifications** + ... - Customer Service ** As a Cloud Solution Architect specializing in Business Applications, you'll lead the transformation of customer service operations by… more
- Mass Markets (Killeen, TX)
- …that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a- Service (XaaS) cloud technology ... exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer… more
- Capital One (Plano, TX)
- …+ High School Diploma, GED, or equivalent certification + At least 3 years of Customer Service or Call Center experience + At least 1 year of experience using ... **Preferred Qualifications** + At least 4 years of Customer Service or Call Center experience + At...stability Capital One reserves the right to ask the agent to upgrade internet service to ensure… more
- Capital One (Plano, TX)
- …+ High school diploma, GED or equivalent certification + At least 3 years of customer service or call center experience + At least 1 year of Google Suite or ... **Preferred Qualifications** + At least 4 years of customer service or call center experience + At...stability Capital One reserves the right to ask the agent to upgrade internet service to ensure… more
- Entergy (Huntsville, TX)
- …plans. + Resolve escalated customer issues from PUCT, Executive Complaints, Phone Center , Media, etc. working with Customer Service Support group. Responsible ... **Job Title:** Customer Service Manager I - II **Work Place Flexibility:**...Summary Purpose** Responsible for maintaining relations with local governmental, business and community constituents, managing local media, complaint/issue resolution… more
- Texas A&M University System (San Antonio, TX)
- …Assistant Director of Customer Service and collaborates with the Enrollment Service Center . This position is responsible for the development and assessment ... Job Title Associate Director, Customer Service Agency Texas A&M University - San Antonio...the supervision of the Director, acts as the primary agent in the development and coordination of student communication,… more