- Oracle (Austin, TX)
- …are seeking an experienced product leader to define and execute the strategy for the AI Agent and Agentic apps within the customer service domain as part of the ... knowledge management, agents that handle real-time digital customer interactions to drive self- service containment, and integration with Contact Center as a … more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …+ Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + US citizen and fluent English speaker + ... a resource and escalation point for all lines of business so that reviews of calls are accurate for...assurance program creation or execution. + Experience with call center call monitoring/recording software. + Exceptional customer service… more
- Molina Healthcare (TX)
- …that power voice, video, messaging, digital identity, and contact center experiences-ensuring seamless, intelligent, and secure interactions for members, providers, ... and AI-driven optimization. + Align communication and engagement strategies with business goals to enhance member satisfaction, workforce productivity, and … more
- Brookfield Properties (Webster, TX)
- Location Webster - 18118 Midline Landing Trail Business At Brookfield Residential, a leading North American land developer and homebuilder for over 65 years, we have ... play a key customer-facing role, onsite within the Kissing Tree Welcome Center , ensuring every visitor-whether a prospective buyer, homeowner, realtor or vendor,… more
- Mass Markets (Killeen, TX)
- …that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a- Service (XaaS) cloud technology ... position with competitive compensation commensurate with experience. While prior contact center experience isn't required, Experience in customer service ,… more
- USAA (San Antonio, TX)
- …to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the ... where our core values - honesty, integrity, loyalty and service - define how we treat each other and...a dedicated **Director** to lead a large-scale, multi-carrier contact center team serving businesses across all 50 states. In… more
- Teleperformance USA (Brownsville, TX)
- …degree or equivalent experience** + **6 plus months experience as an inbound call center customer service representative** + **6 plus months experience as a ... **Quality Assurance** **About TP** **TP is a global, digital business services company. We deliver the most advanced, digitally...Client Officer started her career at TP as an agent and advanced to the pinnacle of the company?… more
- Insight Global (Irving, TX)
- …* Define and deliver the AI & Automation roadmap supporting contact center modernization and BS&T transformation objectives. * Partner with Product Leads (CCaaS, ... WFM, CRM, CX Analytics) to identify automation opportunities that enhance agent efficiency and customer experience. * Establish and operationalize automation… more
- Cardinal Health (Austin, TX)
- …liaison in problem-solving, research and problem/dispute resolution. **_Job Summary:_** As a Service Center our mission is to deliver exceptional experiences for ... the training is completed, the leader connects with the agent on the go-forward shift. This position is full-time...work any of our shift schedules during our normal business hours of 8am-9pm EST Mon-Fri and 9am-3pm EST… more
- Public Storage (Plano, TX)
- …agentic workflows. **Key Responsibilities** **Requirements & Strategy:** Elicit and prioritize business requirements from contact center stakeholders, then map ... requirements gathering, process mapping, stakeholder management, and documentation + Contact center or customer service domain knowledge with understanding of… more