- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- …and review/analyze customer feedback to evaluate overall customer experience. Assigns root cause and identifies systemic quality problems. Uses data from call ... a resource and escalation point for all lines of business so that reviews of calls are accurate for... so that reviews of calls are accurate for technical content and employees are provided with the correct… more
- CGI Technologies and Solutions, Inc. (Chantilly, VA)
- …the US Intelligence Community. The BI/Digital Reporting Specialist is an accomplished business analyst , proactive customer-focused advocate, and a team player ... authors. * Engage with stakeholders to analyze and isolate root cause of data issues and drive data cleansing...* Engage with business stakeholders to analyze business processes, gather requirements and recommend technical … more
- Huntington Ingalls Industries (Norfolk, VA)
- …constructive (LVC) solutions; fleet sustainment; nuclear and environmental; and Australia business . As a trusted partner to our military customers, HII designs, ... Training Environment (NITE) Systems Administrator III serves as a senior technical resource within the service desk, responsible for advanced troubleshooting, … more
- CARMAX (Richmond, VA)
- …and develop a high-performing team of analysts to drive visible change in our business . As the company's strongest "voice of the customer", you will partner across ... and Product leadership to keep a constant view of business priorities and opportunities for insights influence o Evolve...CarMax customer experience across the organization o Lead an analyst team in research of opportunities to repair, enhance… more
- Pegasystems (Dulles, VA)
- …of the systems you manage and possess the tenacity to delve to the root of the problem quickly, understand why it happened, and prevent it from reoccurrence. ... customer escalations * Troubleshoot and resolve customers environment issues along with root cause analysis and blameless post-mortems * Influence product teams on… more
- Cardinal Health (Richmond, VA)
- …define business problems. + Perform exploratory analysis to determine root causes of problems and confirm/disprove hypotheses. + Develop predictive models to ... in order to identify, analyze and present relevant insights that drive business decisions and anticipate opportunities to achieve a competitive advantage. This… more
- Capital One (Richmond, VA)
- …Responsibilities: + Research data issues using SQL and other methods to determine root cause and/or patterns that would be beneficial in resolving the issues. + ... Partner with analyst teams as an AML subject matter expert to...internal Tech partners, downstream usage owners and Line of Business data producers to research and remediate data exceptions.… more
- Pegasystems (Dulles, VA)
- …of the systems you manage and possess the tenacity to delve to the root of the problem quickly, understand why it happened, and prevent it from reoccurrence. ... * Troubleshoot and resolve customers environment issues along with root cause analysis and blameless post-mortems * Create and...* Manage projects and able to adapt to changing business goals * Participate in after hours on call… more
- CVS Health (Richmond, VA)
- …**Position Summary** We are seeking a highly analytical and detail-oriented Data Analyst to join our Special Investigation Unit within a leading health insurance ... with SIU investigators, Program Integrity Manager, and Compliance to understand business processes and translate them into actionable data requirements. + Develop… more
- IQVIA (Richmond, VA)
- …manage continuous process improvements, issue escalation, workload projections, and provide technical expertise. + With guidance, provide input for and perform ... With minimal guidance, support DM service delivery with comprehensive DM process and technical expertise in executing projects. + Serve as the escalation point for… more