- Teleperformance USA (Tallahassee, FL)
- …to drive improved performance.** + **Coach and update Agents/Representatives via call calibrations, one-on-ones, live side-by-sides, huddles, team meetings, etc.** + ... fully with onsite and offsite staff.** + **Complete daily call reviews and coaching as outlined in the Standard...the Standard Operating Procedures section.** + **Complete daily Group call reviews and coaching as outlined in the Standard… more
- EverBank (Jacksonville, FL)
- …The Lead Quality Analyst, Banking ensures the quality of the performance of call center associates who deal with existing and potential customers. As a subject ... **Key Responsibilities and Duties** + Oversees the quality of call response times, customer hang-ups and agent contacts to...times, customer hang-ups and agent contacts to ensure the call center is delivering customer service in compliance with… more
- Florida Atlantic University (Boca Raton, FL)
- …check done by the school. Accommodations: Individuals requiring accommodation, please call ###. 711 Florida Atlantic University is where your future begins. ... IX at ### or send an email to ###@fau.edu. To contact Human Resources, please call ### or email ###@fau.edu. For communications assistance, call 7-1-1. Clery Act… more
- TECO Energy (Brandon, FL)
- …Customer Experience operations by scheduling and forecasting resources and leveraging Call Center technologies, ensuring current and future business needs are met. ... PGS systems, customer service processes and procedures. + Working knowledge of call center technologies including scheduling and forecasting, IVRU and HVCA. +… more
- Ascension Health (Pensacola, FL)
- …Obstetric APP + **Subspecialty Interest:** Certified Nurse Midwife + **Schedule:** PRN + ** Call Schedule:** PRN (24-hour call shifts only, no clinic) + ... Schedule: rotation between the midwives to cover M-F clinic and hospital call coverage + Call 1:3 + Well established program with a standalone midwife practice +… more
- The Goodyear Tire & Rubber Company (Clearwater, FL)
- …Here to Hear from our Associates!** **Shift Information:** There is a **mandatory** on- call rotation. During a Technicians' on- call period, they are expected to ... in **double-time** with a minimum of 2 hours per call !! An example being if a Technicians accepts, arrives,...being if a Technicians accepts, arrives, and completes a call in **45min** they will receive an **additional 1… more
- Carrington (Jacksonville, FL)
- …planning, forecasting, managing, monitoring, reporting, and resource management within Carrington's call center and dialer operations. Focus on the use of ... industry-specific computer software packages is preferred. + Working knowledge of call center technologies and processes including delinquency dialer routines, … more
- Carrington (Jacksonville, FL)
- …communicate on a regular basis to business units overall routing and call flow design for inbound/outbound IVRs, campaigns, system and project health, including ... with dialer support team to optimize resource utilization as it relates to call forecasting and meeting daily business needs. + Understand the dialer metrics,… more
- AbbVie (Jacksonville, FL)
- …marketing objectives, etc. to meet or exceed on those objectives. + Create pre- call plan objectives and execute post- call evaluation to continuously improve ... reasonable calls to action to close on every sales call . + Proactively and continuously aspire to serve customer...between AbbVie and customers. + Develop and execute a call plan that achieves set call metrics… more
- Florida Atlantic University (Boca Raton, FL)
- …concerning employees, job applicants or other available accommodations, please email ###@fau.edu or call the Office of Civil Rights and Title IX at ###. Florida ... IX at ### or send an email to ###@fau.edu. To contact Human Resources, please call ### or email ###@fau.edu. For communications assistance, call 7-1-1. Clery Act… more