- Carrier (East Syracuse, NY)
- …distributor warranty administrators and distributors seeking after-market replacement components. Our Call Center is a high-volume, fast paced and metric driven ... call -center team atmosphere with high emphasis on customer satisfaction....of 3 years of customer service experience in a call center or similar high-volume setting. + Minimum of… more
- Cardinal Health (Albany, NY)
- …tracks key performance indicators such as abandonment rate, Service Level, After Call Survey and First Call Resolution + Responsible for ... equivalent work experience, preferred + 2-3 years' proven experience in a call center leadership position exposed to customer service preferred + Strong… more
- Access: Supports For Living (Middletown, NY)
- …NY Pay Rate: $63,956 annually Weekly Schedule: 40 Flexible with On- Call Responsibilities OVERVIEW OF PRIMARY RESPONSIBILITES: Direct Support Professional Supervisors ... promotes customer satisfaction. + Participates in the agencies on call rotation and responds to individual and program emergencies...times, which may include weekends and holidays + Provide on- call coverage for primary site, as well as for… more
- FirstLight Fiber (Victor, NY)
- …to: + Cisco Unified Communications HW/SW components such as Voice Gateways, Call Manager, CUBE, Presence and Unity servers, Expressway Servers, SIP Endpoints, and ... Call Center servers and applications + Create and Maintain...required, may vary depending on needs of customer. + On- Call rotation QUALIFICATIONS, KNOWLEDGE, and SKILLS: + Must pass… more
- Cardinal Health (Albany, NY)
- …equivalent work experience, preferred + 2-4 years' experience in high volume call center preferred where communication and active listening skills have been utilized ... + Root cause analysis experience preferred + Familiarity with call -center phone systems preferred + Excellent Phone Skills with...quality + Previous experience being able to achieve daily call center metrics including but not limited to average… more
- Rochester Regional Health (Rochester, NY)
- …working on specific projects) Hours Per Week: 40 hours weekly (One week on call requirement; happens every 8-10 weeks if fully staffed)Schedule: Monday to Friday, 7 ... am to 3:30 pm (On call has weekend requirements as well) SUMMARY: The Facilities...with room for professional growth within the organization. An on- call rotation is required, typically one week in duration… more
- Nuvance Health (Rhinebeck, NY)
- …of the labor and during the postpartum period. Per Diem Doulas have a 24 hour call . When called into a birth they stay with the patient through the labor and ... with patient, RNs & MDs. 5. Works from a call schedule. Makes self available to be called in...Associate's Degree preferred. Per DiemDoulas have a 24 hour call . When called into a birth they stay with… more
- Evolent (Albany, NY)
- …evaluate all cases, which do not pass the authorization approval process at first call while promoting a supportive team approach with call center staff. Initial ... at their home: High speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet router.… more
- Medtronic (New York, NY)
- …weekends and holidays during the quarter, as determined by local management. Weeknight call coverage is the primary responsibility of the Sales Rep, however, at ... implants of all CRM products post sign-off + Provides on- call support as needed on evenings and weekends post...during the quarter, as determined by local management. Weeknight call coverage is the primary responsibility of the Sales… more
- M&T Bank (Batavia, NY)
- …opening and lead-focused outbound calling), Sales Process (profile/pre- call planning, outreach, appointment preparation, interaction/appointment, follow-up) and ... scheduled appointment before customer meeting (prepare for sales interactions with pre- call plan) + Perform customer servicing interactions. + Adhere to applicable… more