- Humana (Sacramento, CA)
- …complex benefit questions, resolving issues, and educating members. **This is a high-volume call center setting, which can be stressful at times.** + **Handles ... 40+ inbound calls daily from members in a fast-paced inbound call center environment.** + Records details of inquiries, comments or complaints, transactions, or… more
- Abbott (Alameda, CA)
- …experience. This role provides an opportunity to shape the future of customer and call center agent experiences in a fast-paced environment, with the autonomy to ... measurable value for both customers and the organization + Understand call center operations, customer pain points, and business objectives to design AI-driven… more
- WSP USA (Los Angeles, CA)
- …IT support teams + Experience working in a high-touch customer service or call center environment preferred **Technical Skills** + ITIL v4 Foundation ... Resource Planning) concepts and integration + Knowledge of Cisco Contact Center technologies and call center operations + Experience with transportation or… more
- Alameda Health System (San Leandro, CA)
- …scheduling, registration, referral staff across all ambulatory clinic sites, the call center and referral/authorization units supporting ambulatory clinics. ... education with clinicians) at multiple sites; Wellness Centers and Clinics, Call Center , and Referral Unit. . Access - scheduling, registration, and referral… more
- Transdev (San Rafael, CA)
- …resolve complaints, and escalate complex inquiries as needed. + Adhere to all call center scripts, procedures, and compliance standards. + Meet or exceed ... California applicants: PleaseClick Herefor CA Employee Privacy Policy. Job Category: Call Center / Dispatch / Reservationist / Scheduler Job Type: Full Time… more
- PennyMac (Pasadena, CA)
- …the complete mortgage journey. A Typical Day The Customer Experience / Mortgage Call Center Manager will supervise and monitor Customer Service activities, ... coaching of staff to achieve department goals. The Customer Experience / Mortgage Call Center Manager will : + Lead a team of Customer Experience Specialists… more
- Kelly Services (Pasadena, CA)
- …Representatives to join our team in Pasadena. This is an in-office, call center -based role supporting high-needs In-Home Supportive Services (IHSS) recipients, ... **Qualifications** + Bilingual in Spanish and English (required). + Prior call center or high-volume phone experience preferred. + Experience with IHSS,… more
- Transdev (San Rafael, CA)
- …and assistance to the DSMPS as they complete their assigned duties. + Work closely with Call Center Manager and Call Center Lead for successful and ... California applicants: PleaseClick Herefor CA Employee Privacy Policy. Job Category: Call Center / Dispatch / Reservationist / Scheduler Job Type: Full Time… more
- IHG (Santa Monica, CA)
- …language is a plus. + Must possess the utmost customer service. + Previous call center experience in a sales capacity (non-scripted environment) or other ... Wellness spa, outdoor pool (Azure Pool), The Regent Boutique, and state-of-the-art Fitness Center . The opening of Regent Santa Monica Beach marks a historic return… more
- Genentech (South San Francisco, CA)
- …engagements-such as territory planning, call execution, field content sharing, and medical call center support. The role is responsible for ensuring that CRM ... + Implement scalable innovations across field planning, content sharing, call execution, and call center operations. + Champion integration of enterprise… more