- University of Miami (Miami, FL)
- …issues through appropriate channels. + Adheres to proper telephone etiquette and use of call center software. + Monitors and responds to email inquiries received ... individuals. + Maintains office inventory. + Works at the Emergency Hotline call center before, during, and/or after emergencies, including, but not limited to… more
- Mass Markets (Tampa, FL)
- …older. + High school diploma or equivalent. + Minimum 3 years of experience in a call center environment. + Minimum 1 year of experience in a customer service ... Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology,… more
- AdventHealth (Tampa, FL)
- …to succeed: .High school graduate or equivalent. .One (1) year PBX switchboard/operator, call center - high call volume environment, clerical/administrative, ... collaboration with the American Stroke Association as a Primary Stroke Center . **The role you'll contribute:** ThePBX COMMUNICATIONS SPECIALISTis responsible for… more
- Mass Markets (FL)
- …Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, ... shoot data, video, and voice (VoIP Phone) service disruptions with a focus on first call resolution by problem solving and effective call handling + Ownership of… more
- Insight Global (Deerfield Beach, FL)
- …response to primary support inquiries from dealers. You will be working in an inbound call center environment taking a high volume of calls per day roughly ... Skills and Requirements Excellent customer service Experience working in an inbound call center taking customer service calls Must have call center… more
- PennyMac (Tampa, FL)
- …Experience Specialist is an entry level customer service role, operating in a call center environment and supporting Consumer Direct Lending. The individual acts ... Division (MFD). The Customer Experience Specialist will : + Operate in a Call Center environment as a customer success advocate + Receive inbound calls and make… more
- Bosch (Fort Lauderdale, FL)
- …Differential Payment **Job Description** The Trainer is a support role in a call center environment who is responsible for delivering program specific training. ... candidate in this role will provide ongoing refresher trainings to current call center employees and updating programs, as required by Bosch Service Solutions to… more
- Mass Markets (FL)
- …role is critical in ensuring the highest level of service quality within our call center operations. The ideal candidate will be responsible for monitoring ... Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology,… more
- Cognizant (Tallahassee, FL)
- …improve customer practice **Qualifications** 1. Minimum two years' experience in a call center environment and familiarity with Workforce functions required. 2. ... Connect, Impact 360 or any other WFM tool. 4. Experience with call center reporting and metrics. 5. Proficiency in Microsoft Office Applications including Word… more
- Mass Markets (FL)
- …(KPIs) to track and improve service delivery. + Oversee the daily operations of the call center to ensure smooth workflow and optimal client services. + Ensure ... service quality. + Lead and mentor a team of managers, supervisors, and call center agents to ensure high performance. + Ensure staff receive ongoing training… more