- Mass Markets (FL)
- …2-3 years of experience in real-time monitoring, report analysis, and workforce management within a call center environment. + Experience in a call center ... Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology,… more
- MyFlorida (Tallahassee, FL)
- …matters or requirements, continuing education requirements, and fees. + Reviews information in call center systems, DBPR's intranet site and/or internet site as ... laws and rules to provide responses to customer inquiries. Updates call center systems with accurate and current information; updates records with information… more
- Aaron's Inc (Pompano Beach, FL)
- The salary range for this role is $16 to $18 per hour.* **Summary** Call Center Renewal Agents serve as coaches to our customers, obtaining lease renewal ... and benefits and ensuring customers are fully satisfied with the product. A Call Center Renewal Agent builds relationships with customers over the phone to help… more
- Aaron's Inc (Pompano Beach, FL)
- **Operations Accounts Specialist** **Summary** Call Center Renewal Agents serve as coaches to our customers, obtaining lease renewal payments and lease agreement ... and benefits and ensuring customers are fully satisfied with the product. A Call Center Renewal Agent builds relationships with customers over the phone to help… more
- Cognizant (Tallahassee, FL)
- …warehousing, and data visualization and analysis. . Implement and troubleshoot the Five9 call center software solutions in a wide array of configurations and ... knowledge assumed). . Bachelor's degree and 5 years' experience in Contact/ Call Center Software. **Preferred Qualifications:** . Effectively organize and… more
- MyFlorida (Tallahassee, FL)
- …a Regulatory Consultant or Regulatory Program Administrator. + Reviews information in the call center system, DBPR's intranet site and/or internet site, as well ... laws and rules to provide responses to customer inquiries. Updates call center systems with accurate and current information; updating records with information… more
- MyFlorida (Tallahassee, FL)
- …handles all initial interaction conducted via telephone and e-mail. This position works as a Call Center agent for the Customer Contact Center (CCC). The ... regarding continuing education requirements and fees. + Reviews information in the call center system, DBPR's intranet site and/or internet site, as well as laws… more
- Molina Healthcare (FL)
- …3-5 years relevant experience with Workforce Management methodologies - expert level with call centers experience with call center operations, processes, and ... experience with Workforce Management methodologies - expert level with call centers experience with call center...expert level with call centers experience with call center operations, processes and procedures, including… more
- TECO Energy (Brandon, FL)
- …Customer Experience operations by scheduling and forecasting resources and leveraging Call Center technologies, ensuring current and future business needs ... and PGS systems, customer service processes and procedures. + Working knowledge of call center technologies including scheduling and forecasting, IVRU and HVCA.… more
- Carrington (Jacksonville, FL)
- …for planning, forecasting, managing, monitoring, reporting, and resource management within Carrington's call center and dialer operations. Focus on the use of ... industry-specific computer software packages is preferred. + Working knowledge of call center technologies and processes including delinquency dialer routines,… more