- Canon USA & Affiliates (NY)
- …You Bring** - High school diploma or equivalent - Previous customer service or call center experience - Demonstrated knowledge of PC operating systems such as ... various routine and complex technical inkjet printer issues in a "first call resolution strategy," escalating appropriate cases, and following up on issues to… more
- Canon USA & Affiliates (Albany, NY)
- …part identification and logistics delivery expertise to support Customer Engineers in a call center environment. Technical expertise is critical in that the ... liew of degree. + 2 years Experience in a service parts or technical call center environment. + Pay Information: Min $55,700 to Max $89,700 (DOE) \#LI-CO1 \#LI-… more
- Molina Healthcare (Syracuse, NY)
- …center communication channels. * Achieves individual performance goals as it relates to call center objectives. * Assists with training needs of employees as ... service support to members and/or providers using one or more contact center communication channels and across multiple states and/or products. To include, but… more
- CUNY (New York, NY)
- …and colleges, directors, and deans + Design and establish a One-Stop Student Services Call Center + Manage highly sensitive issues and respond to a variety ... will serve as the primary contact for the One Stop Services Center . The selected candidate will perform high-level administrative support functions for enrollment… more
- Trinity Health (Syracuse, NY)
- …Cisco Intelligence Center (Contact Center Reporting) + Cisco AQM (Contact Center call recording) **Nice to Have:** + Cisco Expressway + Cisco UCS ... . + Utilize Cisco Intelligence Center for contact center reporting and Cisco AQM for call recording. + Manage Cisco Expressway and Cisco UCS infrastructure.… more
- Evolent (Albany, NY)
- …process at first call while promoting a supportive team approach with call center staff. Clinical Reviewers are supported by Field Medical Directors (MDs) ... at their home: High speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet router.… more
- Sedgwick (Albany, NY)
- …auto insurance experience + At least 1 year of customer service experience; call center experience strongly preferred + Strong verbal communication and active ... experience** + At least 1 year of customer service experience; call center experience strongly preferred **Skills & Knowledge** + Strong customer service… more
- M&T Bank (Rochester, NY)
- …Experience Required:** Associate's degree and a minimum of 4 years' proven retail sales, call center , customer service and/or telesales experience or in lieu of ... work experience, including a minimum of 4 years' proven retail sales, call center , customer service and/or telesales experience. Minimum of 1 year's supervisory… more
- City of New York (New York, NY)
- …advertisements on the streets and in the subways, to the responsiveness of our call center operators, we bring every program, every resource, every employee's ... Yorkers in need with vital services and programs through call centers and other information. Under the direction of...Intranet Quorum (IQ) system. Work Location: 4 World Trade Center , New York, NY 10007 Hours/Schedule: Monday-Friday, 9:00 am… more
- Broadview FCU (Albany, NY)
- …in lieu of degree. + Minimum of two (2) years of people supervisory experience in a call center within a financial institution such as a bank or credit union is ... the right place! Summary of Role: The Member Service Center (MSC) Supervisor plays a pivotal role in overseeing...to make informed decisions and drive improvement. + Utilize call monitoring and reporting tools to analyze trends, identify… more