- Brighton Health Plan Solutions, LLC (Melville, NY)
- …issues that are often non-standard/non-routine and require some clarification. * Perform other call center functions and support projects as directed by the ... * Proactively educate the caller and validate understanding before completing the call . * Effectively transfer misdirected customer requests to an appropriate party.… more
- Power-Flo Technologies (Rochester, NY)
- …Skills, and Ability: + Experience in outbound telemarketing + Cold calling and/or call center skills + Strong verbal and written communication skills and ... sales funnel. + Track the contact list and maintain customer records. + Take detailed call notes and record feedback. + Follow sales scripts. + Meet or exceed sales… more
- Evolent (Albany, NY)
- …process at first call while promoting a supportive team approach with call center staff. Clinical Reviewers are supported by Field Medical Directors (MDs) ... in the utilization management determination process. + Reviews charts and analyzes clinical record documentation in order to approve services that meet clinical review criteria. + Conducts ongoing activities which monitor established quality of care standards… more
- Stony Brook University (Stony Brook, NY)
- …lieu of degree, 2 years' of demonstrated excellence working in a customer service/ call center , healthcare, or other related industry requiring skills which ... under federal or state laws. **If you need a disability-related accommodation, please call the University Office of Equity and Access at ###.** **_In accordance with… more
- Lowe's (Syracuse, NY)
- …to deliver business results, applying knowledge of Home Delivery Operations and Call Center processes. + Interact with third-party logistics service providers, ... a market-based team, overseeing delivery operations, performance management, and analyzing call metrics for process improvements. + Interview, hire, and train… more
- M&T Bank (Buffalo, NY)
- …diploma or equivalent (GED) and a minimum of 3 years proven retail sales, call center , customer service and/or telesales experience OR A high school diploma ... opportunities, account opening and lead-focused outbound calling), Sales Process (profile/pre- call planning, outreach, appointment preparation, interaction/appointment, follow-up) and Risk… more
- Cardinal Health (Albany, NY)
- …experience, preferred + Knowledge of practices and procedures commonly used in a call center or customer service environment, preferred + Clear knowledge of ... inbound and outbound calls, with ability to determine needs and provide one call resolution + Responsible for reporting adverse events within the required timeframe… more
- Paylocity (Rochester, NY)
- …customer service or previous client interfacing role + Experience in payroll and/or call center environment Physical requirements + Ability to sit for extended ... and internal service metrics. Metrics include availability, outbound adherence, first call & case resolution, minimal escalations, and high client retention &… more
- Barnes & Noble (Westbury, NY)
- …school certificate required along with 1-2 year's related experience preferably in a Call Center environment * Basic WAN/LAN knowledge * Basic understanding of ... issues from all stores. * Ensure all activity is clearly documented in the call tracking system. * Place and expedite service calls with our outside vendors when… more
- Nestle (New York, NY)
- …collaborate with various stakeholders, including Technical & Quality Management, Customer Call Center (COE), HeadQuarters Technical Department, Commercial Sales, ... our mission where you'll join a cohort of others who have chosen to call Nestle home. Nestle Nespresso USA is an equal employment opportunity employer. All… more