- Arrow Financial Corporation (Glens Falls, NY)
- …be perfect for you if you have experience in: > Working Collaboratively in a Call Center Environment > Problem Solving and Excellent Customer Service Skills > ... Task Prioritization and Strong Attention to Detail About this position: Responsible for working with past due customers to resolve delinquencies. Must adhere to accepted department and government regulatory practices while meeting specific department goals and… more
- Arrow Financial Corporation (Glens Falls, NY)
- …be perfect for you if you have experience in: > Working Collaboratively in a Call Center Environment > Problem Solving and Excellent Customer Service Skills > ... Task Prioritization and Attention to Detail About this Position: In this position with our Electronic Banking department, you would be responsible for reviewing, researching and resolving discrepancies in customer data. Additional responsibilities include… more
- Broadridge Financial Solutions (Edgewood, NY)
- …requests received directly from the shareholder through multiple mediums including the call center , relationship manager requests received through the issuer, or ... direct shareholder correspondence that is received through the incoming mail + Separate, sort, and scan mail + Handle physical paper documents as well as digital + Determine if escalation is needed on items to be processed + Complete data entry for account… more
- Heritage Financial Credit Union (Newburgh, NY)
- …or within 12 months of hire. REQUIRED KNOWLEDGE AND EXPERIENCE: + Previous call center experience a plus. + Active listening and effective communication. ... + Problem-solving abilities and technical support skills. + HFCU product knowledge. + Extensive customer service and sales experience (financial industry experience preferred) including but not limited to customer service, needs based selling, goal attainment,… more
- YAI (Manhattan, NY)
- …address issues or concerns. + Serves as primary liaison with Billing Department and Call Center Supervisor to assure proper eligibility checks for escalated or ... complex cases/reviews and to ensure all encounters and billing matters are appropriately resolved or completed; coordinates eligibility and insurance-related trainings for clinic staff. + Partners with providers and scheduling teams to optimize clinical… more
- ADP (Amherst, NY)
- …you down. To succeed in this role, you must be comfortable working in a metrics-driven call center environment as part of a structured day. In return, you'll be ... rewarded with opportunities to advance your career in a fun and friendly environment -- all while gaining serious credibility as part of an industry-leading sales team in a stable and highly respected tech company. Ready to #MakeYourMark? **Apply now!** **To… more
- Evolent (Albany, NY)
- …capability at their home: High speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet ... router. These at-home technical requirements are subject to change with any scheduled re-opening of our office locations. **Evolent is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex,… more
- Sharecare (Albany, NY)
- …+ Proactively educate caller on program benefits. + Meet or exceed established call center metrics, attendance standards and quality levels. + Use computer ... tools to accurately process and document information. + Develop rapport with callers and appropriately adjust communication style. + Provide accurate information about Sharecare programs and services. + Escalate issues internally and follow up on escalated… more
- Albany Community Action Partnership (Albany, NY)
- …degree in human services, social work, psychology, or a related field is preferred. Call Center experience is a PLUS! Basic PC skills including database entry, ... word processing, and spreadsheet skills is required. Bi- or Multi-lingual skills are a plus. Responsibilities: + Engage with customers through phone, email, and in-person meetings to foster positive relationships and provide excellent customer service; +… more
- Sharecare (Albany, NY)
- …outbound calls to drive participation in programs. + Meet or exceed established call center metrics, attendance standards and quality levels. + Use computer ... tools to accurately process and document information. + Develop rapport with callers and appropriately adjust communication style. + Provide accurate information about Sharecare programs and services. + Escalate issues internally and follow up on escalated… more