- University of Rochester (Rochester, NY)
- … Center IT applications and telecom system to achieve departmental, team, and individual call metrics. + Understands call center industry to manage and ... On occasion, may require 24x7 availability for crisis, emergency situations, and/or special call center projects. + Answers customer inquiries as needed and… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …environment. + Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + Associate's Degree ... Professional Certifications or License + 8+ years of experience in call center , quality control, quality assurance and/or training. **Other Job Specific Skills**… more
- CVS Health (Albany, NY)
- …screening measures + Experience with behavior change + 2+ years' experience with call center or outreach involving members/consumers + 3+years' experience in ... will interact with members telephonically to inspire healthy behaviors. Our goal on each call is to give every member a clear understanding of their benefits for… more
- City of New York (New York, NY)
- …Access /Model Office location which includes, but is not limited to, the Family Services Call Center , Union Square Job Center , Refugee Job Center , ... Center /Model Office which includes, but is not limited to, the Family Services Call Center , Veterans Job Center , Union Square Job Center , Refugee Job… more
- City of New York (New York, NY)
- … Center /Model Office location which includes, but is not limited to, the Family Services Call Center , Union Square Job Center , Refugee Job Center , and ... Job Centers/Model Offices which includes, but is not limited to, the Family Services Call Center , Union Square Job Center , Refugee Job Center , and… more
- CSEA (Albany, NY)
- …via email/correspondence.High School diploma or equivalency.ANDFour years of experience in a customer service call center , a call intake line or as a ... Member Solutions Center Supervisor JOB SUMMARY: The Member Solutions ...switchboard operator/receptionist in a high call volume setting or a position involving extensive public… more
- Global Elite Group (Garden City, NY)
- …skills + Proficient in Microsoft Word, Outlook, Excel, Sharepoint + Previous Aviation or call center experience is preferred but not required + Must be legally ... Aviation Operations Center Coordinator Job Details Job Location HEAD QUARTERS...with stakeholders at all levels. + Comfortable with high call volume and persistent follow up. + Able to… more
- New York State Civil Service (Albany, NY)
- …BSC Help Center *Oversee a team of customer service representatives using call center software, handling escalated inquiries as needed.*Conduct both written ... Yes Agency General Services, Office of Title Business Services Center Analyst 1 - VID 195982 Occupational Category Other...Support Services Customer Support unit of the Business Services Center (BSC) to support the BSC's core mission. Duties… more
- Mount Sinai Health System (New York, NY)
- …and other communications channels by providing superior customer service. The FPA Access Center which is centralized contact/ call center for the Mount ... **Job Description** In the Access Center Lead Agent role within the FPA Access Center , you will be responsible for exemplifying patient experience while… more
- US Bank (New York, NY)
- …or service using digital tools Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service. We offer ... service prior to starting employment; internet service is not paid by US Bank. Call center employees are required to connect via ethernet, not wi-fi, for work. +… more