- Casella Waste Systems Inc. (Rochester, NY)
- …as needed\. + Builds instant rapport with customers and lasting relationships with other call center team members based on trust and reliability\. + Utilizes ... presented by customers\. + Understands and strives to meet or exceed call center metrics while providing excellent consistent customer service\. + Engages with… more
- MetLife (Oriskany, NY)
- …The companies that offer our group insurance are also customers of MetLife. The customers who call into our call center call to file their claims, ... or Financial Services industry experience or Product specific experience. * Prior Call Center experience is highly preferred. * A demonstrated ability to learn… more
- City of New York (New York, NY)
- …Corrective Action Plan to address deficiencies. - Ongoing monitoring and rating of call center counselor and peer support specialist performance using a contact ... and verbal communication skills, strong analytical and problem-solving skills, knowledge of Call Center operation and the ability to manage competing priorities,… more
- Robert Half Office Team (New York, NY)
- …entry, and deliver exceptional service to our customers. If you excel in a call center environment and thrive on building positive customer relationships, we ... to ensure accurate documentation and reporting. * Adhere to established call center protocols and performance standards. * Identify opportunities to improve… more
- City of New York (New York, NY)
- …mental health crises or seeking mental health support. Drawing upon their expertise in call center operations, as well as their analytical and clinical skills, ... and oversee the application of quality assurance standards for NYC 988 Crisis call center and other assigned programs. - Assign, supervise and monitor the daily… more
- YAI (Manhattan, NY)
- …with handling difficult callers and/or complex calls + Serves as back-up to the Call Center Supervisor for setting up and modifying provider scheduling templates ... + Maintains shared file containing job aids and procedures used by Call Center staff + May collect or review data and prepare regular or ad-hoc reports relating… more
- Rapid Response (Syracuse, NY)
- …Location This position is 100% in-office and reports to our state-of-the-art call center facility on site in Syracuse, NY. About Rapid ... California and Nevada. Our growing organization serves as a critical response call center focused on protecting life, residences, and businesses. Whether it-s a… more
- CenterWell (Albany, NY)
- …A minimum of one (1) year of previous experience working in an inbound customer service call center . + High school diploma or equivalent + Ability to handle high ... or written inquiries. This full-time position is in a high-volume healthcare Contact Center , supporting primary care medical centers. **This is a Work from Home… more
- Carrier (East Syracuse, NY)
- …distributor warranty administrators and distributors seeking after-market replacement components. Our Call Center is a high-volume, fast paced and metric ... Diploma or GED. + Minimum of 3 years of customer service experience in a call center or similar high-volume setting. + Minimum of 3 years of experience with a… more
- American Red Cross (Liverpool, NY)
- …+ Completes required training to ensure competency in the performance of all call center responsibilities to include intake, verification and delivery of ... military community. Serves as part of the Hero Care Center Contingency Team. Acts as the first line of...organization, staff may be asked to be on 24-hour call during period of major disaster. **FOR MOBILE POSITIONS… more