- ASM Research, An Accenture Federal Services Company (Harrisburg, PA)
- …production environment. + Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + US citizen and ... to quality assurance program creation or execution. + Experience with call center call monitoring/recording software. + Exceptional customer service and… more
- University of Pennsylvania (Philadelphia, PA)
- …Specialist Services for Palliative Care. The CRCs will work primarily in the call center to administer patient-reported-outcomes (PRO) surveys. The mission of ... protocols are carried out consistently and appropriately for the COMPASS-PC call center , and that the project(s) remains within scope, budget, and timeline.… more
- Cardinal Health (Harrisburg, PA)
- …resolving order issues, researching accounts, and providing resolutions in a high-volume call center environment. Strive to enhance customer experience by ... work experience preferred + 2-4 years of experience in a high-volume call center where communication and active listening skills have been utilized, preferred. +… more
- Penn Medicine (Philadelphia, PA)
- …shift only. Shifts 6:45am to 5:15pm with 4 shifts per week. No nights or call Penn Presbyterian Medical Center (PPMC) has an outstanding opportunity for a ... in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all… more
- Cardinal Health (Harrisburg, PA)
- …order issues, researching accounts and providing resolutions in a high-volume call center . The Representative II, Customer Service Operations processes ... work experience, preferred + 2-4 years' experience in high volume call center preferred where communication and active listening skills have been utilized… more
- County of Northampton (Nazareth, PA)
- …general equivalency, diploma;AND At least one (1) year of Radio Communications Training, Call Center experience, or Public Safety Agency (Police, Fire, or EMS) ... Reading Comprehension Decision Making Data Entry Data Entry (Audio) Call Summarization Cross Referencing Character ComparisonPrioritization Practice Keyboarding and… more
- Philadelphia Gas Works (Philadelphia, PA)
- …analysis, and recommendations. The QA Supervisor may be assigned to assist the Call Center operations with supervising. **Responsibilities** + Execute the ... measure effectiveness of program. + Transition of new employees to the Call Center environment ensuring that fundamental skills and competencies are met prior to… more
- Casella Waste Systems Inc. (Northampton, PA)
- …as needed\. + Builds instant rapport with customers and lasting relationships with other call center team members based on trust and reliability\. + Utilizes ... presented by customers\. + Understands and strives to meet or exceed call center metrics while providing excellent consistent customer service\. + Engages with… more
- Kelly Services (Horsham, PA)
- …professional growth and development. **Key Responsibilities** + Perform day-to-day call center activities, including welcoming eligible patients, arranging ... to patients and caregivers. + Collaborate with the Patient Support Call Center team to monitor performance and identify operational improvements. + Assist… more
- UPMC (Erie, PA)
- …professional interested in building a rewarding career? Are you interested in a call center position that offers terrific benefits, opportunities to grow, and ... + Minimum of one year experience in a Customer Service and / or Call Center Environment Required. + Service Excellence as a way of thinking and the attitude… more