- Beacon Mobility (Houston, TX)
- …* Responsible for monitoring and evaluating staff members on the quality and process of work performed as measured against standards. * Assist with the development, ... analysis and distribution of recaps, findings and summaries. * Assist with training new agents and re-training on policies and procedures. * Remain proficient and up-to-date on policies and procedures for all operations. * If needed, assist in developing new… more
- ICF (San Antonio, TX)
- …Assistant Lead Supervisory Call Specialist with experience in program oversight, call center operations, and working with immigrant youth and families. The ... of providing onsite leadership and exercise effective management of teams of call center supervisor, call specialists, and other related support positions.… more
- ICF (San Antonio, TX)
- …supervision for a team of call specialists for a national call center project using comprehensive decision-making skills and professional judgment to ... your knowledge and experience to support project execution on a national call center project in a federal consulting environment. The purpose of this project… more
- ICF (San Antonio, TX)
- …SCHEDULES: 4pm - 12am.** The purpose of this project is to operate the National Call Center (NCC) and Sexual Abuse Hotline (SAH) that serves unaccompanied alien ... Supervisory Call Specialist, you will be a critical member of the Call Center Operations Team, serving as the frontline staff managing a variety of call… more
- SOS International LLC (El Paso, TX)
- …child welfare, anti-trafficking, and safety protocols, while maintaining 24/7/365 call center functionality in a performance-based environment. Essential ... SOS International LLC (SOSi) is seeking a highly qualified Lead Supervisory Call Specialist to support our government customer. This role oversees the performance… more
- Houston Methodist (Katy, TX)
- …degree preferred **WORK EXPERIENCE** + Two years of experience in a healthcare setting and/or call center operation to include one year in a training or educator ... center environment; for internal employees, two years of experience in a call center operation + One year of experience working with EPIC Cadence in a… more
- Houston Methodist (Katy, TX)
- …below) in lieu of degree **WORK EXPERIENCE** + Five years of experience in a call center operation to include three years in a workforce management analyst role ... work to meet established objectives + Ability to work in a call center production environment, or comparable magnitude, with frequent interruptions and continue… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …environment. + Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + Associate's Degree ... Professional Certifications or License + 8+ years of experience in call center , quality control, quality assurance and/or training. **Other Job Specific Skills**… more
- Houston Methodist (Katy, TX)
- …education, etc.) **WORK EXPERIENCE** + Three years of experience in healthcare setting/ call center or customer service operations or successful completion of ... one-year Houston Methodist Call Center Apprenticeship in lieu of years of experience + Healthcare setting knowledge and experience with a strong understanding of… more
- Houston Methodist (Katy, TX)
- …education, etc.) **WORK EXPERIENCE** + Three years of experience in healthcare setting/ call center or customer service operations or successful completion of ... one-year Houston Methodist Call Center Apprenticeship in lieu of years of experience + Healthcare setting knowledge and experience with a strong understanding of… more