- Kyndryl (Tallahassee, FL)
- …goals. + Integrate Agentic AI and machine learning technologies into contact center workflows (eg, agent assist, conversational AI, predictive outreach). + ... lead strategic sales and consulting engagements focused on transforming Contact Center operations for enterprise organizations, particularly those in the Healthcare… more
- University of Miami (Medley, FL)
- …being available to affect the entirety of the team's operations by effectively building call center culture according to our core values promoting and fostering ... of UHealth Connect has an exciting opportunity for a Full Time Supervisor, Contact Center to work Remotely. The individual in this position is part of the UHealth… more
- Mass Markets (FL)
- …2-3 years of experience in real-time monitoring, report analysis, and workforce management within a call center environment. + Experience in a call center ... Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO,… more
- Chewy (Hollywood, FL)
- …+ Support any assignments as needed. **What you'll need:** + 2+ years call center Workforce Management experience in contact centers or equivalent experience ... understanding and competency of real time management of a contact center including managing agent availability, forecast v. actual for volume, handle time and… more
- Mass Markets (FL)
- …role is critical in ensuring the highest level of service quality within our call center operations. The ideal candidate will be responsible for monitoring ... calls, assessing agent performance, analyzing data trends, and recommending process improvements....Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC… more
- Teleperformance USA (Port Saint Lucie, FL)
- …be flexible to work Monday-Friday and any 8 hours between 7AM-7PM** **.** + **Previous call center experience with five (5) or more of the following:** + **More ... Client Officer started her career at TP as an agent and advanced to the pinnacle of the company?...than six (6) months experience as an inbound call center customer service representative** + **More… more
- MyFlorida (Tallahassee, FL)
- …initial interaction conducted via telephone and e-mail. This position works as a Call Agent for the Customer Contact Center (CCC). The Work You Will Do: The ... Regulatory Consultant or Regulatory Program Administrator. + Reviews information in the call center system, DBPR's intranet site and/or internet site, as well as… more
- ManpowerGroup (Altamonte Springs, FL)
- …school diploma or equivalent is required. + Up to 6 months of customer service, call center or retail experience preferred. + 1 year of recruiting experience in ... of a dedicated team supporting the hiring process for agent -level roles. The ideal candidate will have outstanding interpersonal...a fast-paced, high-volume call center environment is a plus. +… more
- CenterWell (Pensacola, FL)
- …for agents calling in sick, ensuring patients are reassigned timely. Updates agent unavailability in worker console. + Initiates infection control forms as needed, ... visits are scheduled. + Runs all scheduling reports including Agent Summary Report and Missed Visits Done on Paper...to perform patient visits and / or participate in on- call rotation. **Use your skills to make an impact**… more
- NTT America, Inc. (Tallahassee, FL)
- …makes recommendation to the company to select best third-party commissioning agent partners. + Develops systems commissioning plans along with pre-functional, ... QUALIFICATIONS & CERTIFICATIONS** + Bachelor's Degree or equivalent experience managing data center projects. **REQUIRED EXPERIENCE** Three years in a data center… more