- Pearl Interactive Network (Atlanta, GA)
- …out the best in your teams? **Pearl Interactive Network** is seeking accomplished ** Call Center Supervisors (CCSs)** to join our **Talent Community** in ... met. + Ensure agents understand and comply with all call center objectives, key performance standards, and... objectives, key performance standards, and policies. + Answer agent questions regarding best practices or difficult calls. +… more
- Mass Markets (Garden City, GA)
- …Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, ... and ensure adherence to KPIs and SLAs. + Monitor agent performance and provide regular coaching and feedback. +...experience in a supervisory role in a BPO contact center . + Strong leadership, communication, and problem-solving skills. +… more
- ASM Research, An Accenture Federal Services Company (Atlanta, GA)
- …+ Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + Associate's Degree preferred or ... experience. + Professional Certifications or License + 8+ years of experience in call center , quality control, quality assurance and/or training. **Other Job… more
- Mass Markets (Garden City, GA)
- …Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, ... to lead the QA function in our BPO contact center . You will be responsible for ensuring service quality,...+ Lead the QA team in monitoring and evaluating agent interactions across various campaigns. + Develop and implement… more
- Kyndryl (Atlanta, GA)
- …goals. + Integrate Agentic AI and machine learning technologies into contact center workflows (eg, agent assist, conversational AI, predictive outreach). + ... lead strategic sales and consulting engagements focused on transforming Contact Center operations for enterprise organizations, particularly those in the Healthcare… more
- Teleperformance USA (GA)
- …be flexible to work Monday-Friday and any 8 hours between 7AM-7PM** **.** + **Previous call center experience with five (5) or more of the following:** + **More ... Client Officer started her career at TP as an agent and advanced to the pinnacle of the company?...than six (6) months experience as an inbound call center customer service representative** + **More… more
- Cardinal Health (Atlanta, GA)
- …order issues, researching accounts and providing resolutions in a high-volume call center . The Representative II, Customer Service Operations processes ... **_Responsibilities_** The Customer Care Representative operates as a "Universal Agent ", who is able to meet the needs of...experience, preferred + 2-4 years' experience in high volume call center preferred where communication and active… more
- CenterWell (Atlanta, GA)
- …for agents calling in sick, ensuring patients are reassigned timely. Updates agent unavailability in worker console. + Initiates infection control forms as needed, ... visits are scheduled. + Runs all scheduling reports including Agent Summary Report and Missed Visits Done on Paper...to perform patient visits and / or participate in on- call rotation. **Use your skills to make an impact**… more
- Emory Healthcare/Emory University (Atlanta, GA)
- …link between the section (patients, physicians, administrators, managers, and staff) and the call center (Agents and Patient Access leadership). + The overall ... the EHC Attendance Policy; and proactively manage and update agent adherence by submitting exceptions to Workforce Management within...2 years of experience in a customer service, hospitality, call center or sales environment OR equivalent… more
- Delta Air Lines, Inc. (Atlanta, GA)
- …connectivity to Delta and Tenant applications across multiple critical data center infrastructures. + IT support for firewall hardware and software maintenance ... infrastructure planning, preventative maintenance, and break/fix services in data center critical infrastructure. + IT support of Enterprise Remote Access… more