- Carrington (Atlanta, GA)
- …lieu of degree. + A minimum of two to three (2-3) years' related technical or call center experience, with automated dialer management in a blended call ... reached and sustained. Create and maintain daily system and agent productivity reports. Work with business units to create...a regular basis to business units overall routing and call flow design for inbound/outbound IVRs, campaigns, system and… more
- ASM Research, An Accenture Federal Services Company (Atlanta, GA)
- …Customer. **Minimum Qualifications** + High School Diploma or GED + 0-2 years of Call center experience. 0-2 years of customer service or public relations ... **SHIFT HOURS:** **9:00AM-5:30PM EST** Responsible for routine/basic inbound call , outbound call , email, and web...case. All cases shall be logged in a web-based agent desktop application. + Performs manual linking and unlinking… more
- Mass Markets (Savannah, GA)
- …Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, ... with competitive compensation commensurate with experience. While prior contact center experience isn't required, Experience in customer service, technical support,… more
- Teleperformance USA (GA)
- …do.** **Qualifications:** + **High School Diploma or equivalent.** + **Proven call center experience.** + **Entry-level network troubleshooting:** + **Abililty ... Client Officer started her career at TP as an agent and advanced to the pinnacle of the company?...for assistance and/or possible processing payments.** + **Track all call related information for auditing and reporting purposes.** +… more
- Teleperformance USA (GA)
- …system** + **Proven oral & written communication skills** + **6 months Call Center experience, preferred** + **Logical problem-solving skills** + **Availability ... Client Officer started her career at TP as an agent and advanced to the pinnacle of the company?...for assistance and/or possible processing payments** + **Track all call related information for auditing and reporting purposes** +… more
- Mass Markets (Savannah, GA)
- …Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, ... a related field preferred. + Active, unrestricted credential: EA (Enrolled Agent ), CPA (Certified Public Accountant), or other recognized Tax Preparer credentials.… more
- CGI Technologies and Solutions, Inc. (Atlanta, GA)
- …and archive files for storage purposes. * Interface with passport applicants at Agency/ Center Information and Will- Call counters: o At the Information Station, ... completed transactions and run designated reports. * Assist with Acceptance Agent training: prepare training materials, conduct "meet-and- greets," set-up training… more
- Fiserv (Marietta, GA)
- …to have:** * High School Diploma or equivalent. * Minimum 6 months collections or call center experience. **What would be great to have:** * Knowledge of ... Support **What does a successful Card Services - Collection Agent do at Fiserv?** You will be responsible for...collections system or database, confirm payment and finalize the call . * Ensure successful and timely completion of assigned… more
- Verint Systems, Inc. (Atlanta, GA)
- …+ Voice of Customer/CX experience with multiple types of visitor touchpoints (website, call center , physical store, etc.) + Experience with analytics tools such ... Duties and Essential Responsibilities:** + Create insights (CXSA, Hybrid, Scorecard, Agent Level Reporting, Dashboards, ad hoc) which as requested by customers… more
- State of Georgia (Fulton County, GA)
- …to contact center operations. Analyzes performance metrics such as call volume, response times, customer satisfaction, agent productivity, and abandonment ... indicators (KPIs) to assess the efficiency and effectiveness of the contact center . Research and resolves program issues and inquiries. Performs other duties as… more