- NTT America, Inc. (Santa Fe, NM)
- …makes recommendation to the company to select best third-party commissioning agent partners. + Develops systems commissioning plans along with pre-functional, ... QUALIFICATIONS & CERTIFICATIONS** + Bachelor's Degree or equivalent experience managing data center projects. **REQUIRED EXPERIENCE** Three years in a data center… more
- Humana (Santa Fe, NM)
- …escalating issues as necessary to appropriate stakeholders. + Analyze intraday trends, call volume patterns, and agent performance data to recommend ... **Key Responsibilities:** + Monitor real-time service levels, queue performance, and agent adherence to ensure alignment with intraday staffing goals. + Identify… more
- ASM Research, An Accenture Federal Services Company (Santa Fe, NM)
- …Customer. **Minimum Qualifications** + High School Diploma or GED + 0-2 years of Call center experience. 0-2 years of customer service or public relations ... **SHIFT HOURS:** **8:00AM-4:30PM EST** Responsible for routine/basic inbound call , outbound call , email, and web...case. All cases shall be logged in a web-based agent desktop application. + Performs manual linking and unlinking… more
- Mass Markets (Las Cruces, NM)
- …Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, ... Join our rapidly growing team as a Customer Service Agent on the night shift! In this role, you'll...manner + Troubleshoot and resolve customer issues, aiming for first- call resolution + Research internal systems to locate missing… more
- Teleperformance USA (NM)
- …do.** **Qualifications:** + **High School Diploma or equivalent.** + **Proven call center experience.** + **Entry-level network troubleshooting:** + **Abililty ... Client Officer started her career at TP as an agent and advanced to the pinnacle of the company?...for assistance and/or possible processing payments.** + **Track all call related information for auditing and reporting purposes.** +… more
- Teleperformance USA (NM)
- …system** + **Proven oral & written communication skills** + **6 months Call Center experience, preferred** + **Logical problem-solving skills** + **Availability ... Client Officer started her career at TP as an agent and advanced to the pinnacle of the company?...for assistance and/or possible processing payments** + **Track all call related information for auditing and reporting purposes** +… more
- Verint Systems, Inc. (Santa Fe, NM)
- …+ Voice of Customer/CX experience with multiple types of visitor touchpoints (website, call center , physical store, etc.) + Experience with analytics tools such ... Duties and Essential Responsibilities:** + Create insights (CXSA, Hybrid, Scorecard, Agent Level Reporting, Dashboards, ad hoc) which as requested by customers… more
- NTT America, Inc. (Las Cruces, NM)
- …Authentication process All new hires will be required to successfully complete our Call Center training classes and demonstrate proficiency of the material. Must ... Performance and Issue Tracking** + Management monitors all technical issues and agent downtime. Consistent availability is critical to business operations. + Remote… more
- Sharecare (Santa Fe, NM)
- …chronic or disease conditions. The Health Coach looks to be a positive change agent in helping members alter behaviors that lead to better health and reduction / ... enrolled in coaching, but do not have a scheduled call + Coordinate delivery of services and care with...service role preferred + Experience with benchmarks and contact center metrics preferred, including adherence to schedule + Proficiency… more