- NTT America, Inc. (Santa Fe, NM)
- …makes recommendation to the company to select best third-party commissioning agent partners. + Develops systems commissioning plans along with pre-functional, ... QUALIFICATIONS & CERTIFICATIONS** + Bachelor's Degree or equivalent experience managing data center projects. **REQUIRED EXPERIENCE** Three years in a data center… more
- Carrington (Santa Fe, NM)
- …lieu of degree. + A minimum of two to three (2-3) years' related technical or call center experience, with automated dialer management in a blended call ... reached and sustained. Create and maintain daily system and agent productivity reports. Work with business units to create...a regular basis to business units overall routing and call flow design for inbound/outbound IVRs, campaigns, system and… more
- ASM Research, An Accenture Federal Services Company (Santa Fe, NM)
- …Customer. **Minimum Qualifications** + High School Diploma or GED + 0-2 years of Call center experience. 0-2 years of customer service or public relations ... **SHIFT HOURS:** **8:00AM-4:30PM EST** Responsible for routine/basic inbound call , outbound call , email, and web...case. All cases shall be logged in a web-based agent desktop application. + Performs manual linking and unlinking… more
- Teleperformance USA (NM)
- …do.** **Qualifications:** + **High School Diploma or equivalent.** + **Proven call center experience.** + **Entry-level network troubleshooting:** + **Abililty ... Client Officer started her career at TP as an agent and advanced to the pinnacle of the company?...for assistance and/or possible processing payments.** + **Track all call related information for auditing and reporting purposes.** +… more
- Verint Systems, Inc. (Santa Fe, NM)
- …+ Voice of Customer/CX experience with multiple types of visitor touchpoints (website, call center , physical store, etc.) + Experience with analytics tools such ... Duties and Essential Responsibilities:** + Create insights (CXSA, Hybrid, Scorecard, Agent Level Reporting, Dashboards, ad hoc) which as requested by customers… more
- NTT America, Inc. (Las Cruces, NM)
- …Authentication process All new hires will be required to successfully complete our Call Center training classes and demonstrate proficiency of the material. Must ... Performance and Issue Tracking** + Management monitors all technical issues and agent downtime. Consistent availability is critical to business operations. + Remote… more
- Sharecare (Santa Fe, NM)
- …chronic or disease conditions. The Health Coach looks to be a positive change agent in helping members alter behaviors that lead to better health and reduction / ... enrolled in coaching, but do not have a scheduled call + Coordinate delivery of services and care with...service role preferred + Experience with benchmarks and contact center metrics preferred, including adherence to schedule + Proficiency… more