- Kyndryl (Albany, NY)
- …goals. + Integrate Agentic AI and machine learning technologies into contact center workflows (eg, agent assist, conversational AI, predictive outreach). + ... lead strategic sales and consulting engagements focused on transforming Contact Center operations for enterprise organizations, particularly those in the Healthcare… more
- Bassett Healthcare (Clinton, NY)
- …includes Advance Directive information. Health Information Privacy documents, plus Health Center and Bassett Network brochures. Also established patients over the ... trainer for incoming new staff in all reception and call handling functions, and or provides orientation as requested...by supervisors for new employees. + May assign daily agent assignments for telephone queues in either Amtelco or… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …environment. + Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + US citizen and fluent ... to contribute to quality assurance program creation or execution. + Experience with call center call monitoring/recording software. + Exceptional customer… more
- CGI Technologies and Solutions, Inc. (New York, NY)
- …hood HEPPA filter to open mail * Interface with Passport applicants at Agency/ Center information and will- call counters. At the Information Station, ensure ... customer is provided fee information. Copy customer identification. At the will call station, distribute passports to the correct applicant, comparing customer to… more
- Cardinal Health (Albany, NY)
- …order issues, researching accounts and providing resolutions in a high-volume call center . The Representative II, Customer Service Operations processes ... **_Responsibilities_** The Customer Care Representative operates as a "Universal Agent ", who is able to meet the needs of...experience, preferred + 2-4 years' experience in high volume call center preferred where communication and active… more
- Meta (New York, NY)
- …(SMBG) is looking for a Director of Vendor Operations to lead its global call center partnerships at a strategic and operational level, while overseeing real ... communications and change management. 3. Strategy: Define SBG's global call center partnership strategy aligned to business...with product to ensure stable and productive use of agent and vendor tech stack. 7. Comms & Change… more
- Capital One (Albany, NY)
- …School Diploma, GED or equivalent certification + At least 3 years of Customer Service or Call Center experience + At least 1 year of experience working in the ... and do not meet performance criteria required for optimal agent /customer interactions + ISP download speeds on VPN must...+ At least 4 years of Customer Service or Call Center experience + At least 2… more
- Kelly Services (West Henrietta, NY)
- …for next-level resolution needs. + Master the use of multiple contact center management systems/ agent desktop software solutions (eg, Salesforce, Cisco Finesse, ... administered via a virtual classroom, with on-the-job training and call shadowing. + For the duration of training, this...**Monday-Friday, 9:00 AM - 6:00 PM.** **Schedule:** + Our center is open from 7:50 AM - 9:00 PM… more
- Guardian Life (New York, NY)
- …impact of agentic AI initiatives, including improvements in self-service adoption, call avoidance, and agent performance. + Multi-Functional Collaboration: ... and ethical behavior of autonomous agents. + Understanding AI Agent Impact: Oversee the entire life cycle of an...teams to incorporate solutions into current platforms and contact center operations. + Security & Compliance: Make sure all… more
- Guardian Life (New York, NY)
- …RPA (attended & unattended bots), process automation, streamlining workflows, improving agent performance, and reducing Average Handling Time (AHT). + Call ... and IT teams to incorporate solutions into current platforms and contact center operations. + Security & Compliance: Ensure all initiatives align with data… more