- ADP (El Paso, TX)
- …and diagnostics. To thrive in this role, you must be comfortable working in a metrics-driven call center environment as part of a structured day. You have a way ... with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make… more
- Teleperformance USA (Mcallen, TX)
- …the limit!** **Purpose** **Develop, implement, assess and improve day to day operations of inbound call center in order to meet and exceed all aspects of client ... Client Officer started her career at TP as an agent and advanced to the pinnacle of the company?...available for this position.** **Your Responsibilities** + **Oversee day-to-day call center operations and business planning, ensuring… more
- Mass Markets (Killeen, TX)
- …motivated individual and posses excellent communication skills, we need your help in managing call center sales agents. While your team operate the phone for a ... practices. + Manage metrics, performance criteria, policies and procedures to improve call center productivity continuously + Drive a culture of accountability,… more
- Teleperformance USA (Mcallen, TX)
- …management immediately** **Qualifications** + **Must be at least 18 years old** + **Previous call center experience with four (4) or more of the following:** + ... Client Officer started her career at TP as an agent and advanced to the pinnacle of the company?...experience** + **6 plus months experience as an inbound call center customer service representative** + **6… more
- Mass Markets (TX)
- …are looking for a motivated and results-driven Team Leader to oversee a team of call center agents. This role is essential in ensuring that performance standards ... skills, excellent problem-solving abilities, and a deep understanding of call center operations. To be considered for...+ Provide ongoing training and development programs to enhance agent skills and knowledge. + Offer guidance and support… more
- Highmark Health (Austin, TX)
- …Inc. **Job Description :** **GENERAL OVERVIEW:** Primary accountability is to perform Command Center support to call center teams and provide evaluation ... volumes, patterns, issues and trends, which may vary by call center , day of week, time of...division. + Prepare and publish reports, as well as agent schedules in order to meet service level requirements… more
- Teleperformance USA (Mcallen, TX)
- …may be required)** + **Information exchange with client and all their vendors in a virtual call center environment** + **Thrive as a team player in a fast paced, ... Client Officer started her career at TP as an agent and advanced to the pinnacle of the company?...in current position (internal applicants)** + **6 months of Call Center Operations or Workforce experience a… more
- Pearl Interactive Network (El Paso, TX)
- …out the best in your teams? **Pearl Interactive Network** is seeking accomplished ** Call Center Supervisors (CCSs)** to join our **Talent Community** in ... met. + Ensure agents understand and comply with all call center objectives, key performance standards, and... objectives, key performance standards, and policies. + Answer agent questions regarding best practices or difficult calls. +… more
- Mass Markets (Killeen, TX)
- …Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, ... and ensure adherence to KPIs and SLAs. + Monitor agent performance and provide regular coaching and feedback. +...experience in a supervisory role in a BPO contact center . + Strong leadership, communication, and problem-solving skills. +… more
- Teleperformance USA (Mcallen, TX)
- …high levels of employee morale.** + **Manage compliance and reporting for all center operations including call volume forecasting and staffing, client service ... Client Officer started her career at TP as an agent and advanced to the pinnacle of the company?...**Assist with the development, implementation and improvement of contact center day-to-day operations for inbound technical support and customer… more