- Teleperformance USA (Mcallen, TX)
- …required and assigned by supervisor or manager** **Qualifications** + **Minimum 1 year call center supervisory or training experience in high paced customer ... **Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!**… more
- Beacon Mobility (Houston, TX)
- …new procedures, and update existing procedures when changes occur. * Conduct agent monitoring activities, while providing live in the moment coaching for quality ... assurance purposes. * Monitor and report on agent activity, schedule adherence, and productivity while reporting daily, weekly and monthly findings. * Research,… more
- Teleperformance USA (Mcallen, TX)
- …**Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!** ... **Purpose** **Develop, implement, assess and improve day-to-day operations of inbound call centers in order to meet and exceed all aspects of client needs and… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …+ Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + Associate's Degree preferred or ... experience. + Professional Certifications or License + 8+ years of experience in call center , quality control, quality assurance and/or training. **Other Job… more
- Houston Methodist (Katy, TX)
- …degree preferred **WORK EXPERIENCE** + Two years of experience in a healthcare setting and/or call center operation to include one year in a training or educator ... support their development and ensure high-quality service standards. Assesses agent performance through knowledge assessments, simulations, and call...for internal employees, two years of experience in a call center operation + One year of… more
- Mass Markets (Killeen, TX)
- …Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, ... to lead the QA function in our BPO contact center . You will be responsible for ensuring service quality,...+ Lead the QA team in monitoring and evaluating agent interactions across various campaigns. + Develop and implement… more
- Kyndryl (Austin, TX)
- …goals. + Integrate Agentic AI and machine learning technologies into contact center workflows (eg, agent assist, conversational AI, predictive outreach). + ... lead strategic sales and consulting engagements focused on transforming Contact Center operations for enterprise organizations, particularly those in the Healthcare… more
- Houston Methodist (Houston, TX)
- …including PowerPoint, Word, Excel and Outlook + Acts as effective change agent + Uses therapeutic communication to establish a relationship with patients, families ... + Business professional No + Other (department approved) No **ON- CALL _*Note that employees may be required to be...academic hospital in the heart of the Texas Medical Center , and seven community hospitals throughout the greater Houston… more
- Houston Methodist (Houston, TX)
- …and application of positive language principles. + Acts as effective change agent + Strong assessment, organizational and problem solving skills as evidenced by ... + Business professional Yes + Other (department approved) No **ON- CALL _*Note that employees may be required to be...a full-service, acute-care hospital located in the Texas Medical Center and the flagship hospital of Houston Methodist, it… more
- Houston Methodist (Houston, TX)
- …care team and patients and their families + Acts as effective change agent + Uses therapeutic communication to establish a relationship with patients, families and ... + Business professional No + Other (department approved) No **ON- CALL _*Note that employees may be required to be... _*Note that employees may be required to be on- call during emergencies (ie. DIsaster, Severe Weather Events, etc)… more