- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …environment. + Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + US citizen and fluent ... to contribute to quality assurance program creation or execution. + Experience with call center call monitoring/recording software. + Exceptional customer… more
- Mass Markets (TX)
- …2-3 years of experience in real-time monitoring, report analysis, and workforce management within a call center environment. + Experience in a call center ... Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO,… more
- Cognizant (Irving, TX)
- …of Google **Customer Engagement Suite 2.0** solutions, including Dialogflow CX agents, Agent Assist, CCAI Insights, and Contact Center AI integrations. + ... Define reusable architectural patterns, solution accelerators, and best practices for virtual agent design, call deflection, intent training, and real-time … more
- Mass Markets (TX)
- …role is critical in ensuring the highest level of service quality within our call center operations. The ideal candidate will be responsible for monitoring ... calls, assessing agent performance, analyzing data trends, and recommending process improvements....Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC… more
- Conduent (San Antonio, TX)
- … backs + Assists with agent chat assistance + Assists with the call center floor to assist representatives with questions or difficult telephone calls. + ... Service Representative III** , you will assist the EPS Call Center with all aspects of the...CCA III will assist with supervisor calls and callbacks, agent chat assistance and any other related task. **What… more
- CGI Technologies and Solutions, Inc. (Dallas, TX)
- …Systems & Call Center Readiness o Oversee impacts to IVR routing, call volume shifts, and agent handling models for migrated customer bases. o Identify ... operations. This role will drive program delivery across retail, digital, call center , and customer migration workstreams, with a strong focus on execution,… more
- CenterWell (Athens, TX)
- …for agents calling in sick, ensuring patients are reassigned timely. Updates agent unavailability in worker console. + Initiates infection control forms as needed, ... visits are scheduled. + Runs all scheduling reports including Agent Summary Report and Missed Visits Done on Paper...to perform patient visits and / or participate in on- call rotation. **Use your skills to make an impact**… more
- Houston Methodist (The Woodlands, TX)
- …other operational metrics. This position will act as a change agent , transforming leadership behaviors, facilitating process and performance improvement activities ... + Business professional Yes + Other (department approved) No **ON- CALL _*Note that employees may be required to be...services as our flagship hospital in the Texas Medical Center . Also, on the beautiful hospital campus, located at… more
- Houston Methodist (The Woodlands, TX)
- …in operating the electronic medical record + Acts as effective change agent + Uses therapeutic communication to establish a relationship with patients, families ... + Business professional No + Other (department approved) No **ON- CALL _*Note that employees may be required to be...services as our flagship hospital in the Texas Medical Center . Also, on the beautiful hospital campus, located at… more
- Houston Methodist (The Woodlands, TX)
- …and application of positive language principles + Acts as effective change agent + Strong assessment, organizational and problem-solving skills as evidenced by ... + Business professional Yes + Other (department approved) No **ON- CALL _*Note that employees may be required to be...services as our flagship hospital in the Texas Medical Center . Also, on the beautiful hospital campus, located at… more