- Percepta (Houston, TX)
- …they will attempt to address or warm transfer to a CXS - Inquiry Agent as needed. Customer interaction will be accomplished through a combination of inbound and ... customer service levels and achieving objectives relative to their after- call and after-case customer survey scores. **During a Typical...* 2 years' experience in a Customer Relations Contact Center or hospitality industry * 2-4 years in customer… more
- Humana (Austin, TX)
- …(WAN/LAN/Wi-Fi) + End-user computing, print, imaging, clinical peripherals + Telephony, call routing, IVR/contact center workflows + Athena (or comparable ... to integration playbook maturity and best-practice evolution. + Serve as change agent to communicate integration intent and value. + Drive steering committee forums,… more