- Mass Markets (FL)
- …possess the below qualities: + High School Diploma + 2-3 years of experience in a call center or customer service environment. + Proven experience in a ... and results-driven Team Leader to oversee a team of call center agents. This role is essential...assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs… more
- Pearl Interactive Network (Tallahassee, FL)
- …out the best in your teams? **Pearl Interactive Network** is seeking accomplished ** Call Center Supervisors (CCSs)** to join our **Talent Community** in ... service level requirements are met. + Ensure agents understand and comply with all call center objectives, key performance standards, and policies. + Answer … more
- Mass Markets (Macdill AFB, FL)
- …performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing ... Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO,… more
- ASM Research, An Accenture Federal Services Company (Tallahassee, FL)
- …+ Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + Associate's Degree preferred or ... sessions to improve call system, communications processes, customer satisfaction, agent processes and agent...+ Experience with call center call monitoring/recording software. + Exceptional customer service… more
- Travel + Leisure Co. (Orlando, FL)
- …System * Salesforce Data Management System Job experience * Minimum of 1 year call center , telemarketing, customer service experience in a contact ... exceptional experiences for millions of travelers worldwide. Job Summary **The Call Transfer Team Lead** will be responsible for supporting, developing, training,… more
- Kyndryl (Tallahassee, FL)
- …goals. + Integrate Agentic AI and machine learning technologies into contact center workflows (eg, agent assist, conversational AI, predictive outreach). + ... and workflow-driven architectures. + Deliver measurable outcomes such as improved first- call resolution, reduced handle time, and enhanced customer satisfaction.… more
- University of Miami (Medley, FL)
- …being available to affect the entirety of the team's operations by effectively building call center culture according to our core values promoting and fostering ... of UHealth Connect has an exciting opportunity for a Full Time Supervisor, Contact Center to work Remotely. The individual in this position is part of the UHealth… more
- Cardinal Health (Tallahassee, FL)
- …problem-solving order issues, researching accounts and providing resolutions in a high-volume call center . The Representative II, Customer Service Operations ... or equivalent work experience, preferred + 2-4 years' experience in high volume call center preferred where communication and active listening skills have been… more
- Teleperformance USA (Port Saint Lucie, FL)
- …or more of the following:** + **More than six (6) months experience as an inbound call center customer service representative** + **More than six (6) months ... **Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!**… more
- Chewy (Hollywood, FL)
- …+ Support any assignments as needed. **What you'll need:** + 2+ years call center Workforce Management experience in contact centers or equivalent experience. ... **Our Opportunity:** **As a Customer Service Workforce Specialist II at Chewy, you...+ Proficient in real-time contact center management, including agent availability and meeting… more