- Mass Markets (Savannah, GA)
- …performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing ... Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO,… more
- Pearl Interactive Network (Atlanta, GA)
- …out the best in your teams? **Pearl Interactive Network** is seeking accomplished ** Call Center Supervisors (CCSs)** to join our **Talent Community** in ... service level requirements are met. + Ensure agents understand and comply with all call center objectives, key performance standards, and policies. + Answer … more
- Mass Markets (Garden City, GA)
- …performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing ... Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO,… more
- ASM Research, An Accenture Federal Services Company (Atlanta, GA)
- …+ Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + Associate's Degree preferred or ... sessions to improve call system, communications processes, customer satisfaction, agent processes and agent...+ Experience with call center call monitoring/recording software. + Exceptional customer service… more
- Kyndryl (Atlanta, GA)
- …goals. + Integrate Agentic AI and machine learning technologies into contact center workflows (eg, agent assist, conversational AI, predictive outreach). + ... and workflow-driven architectures. + Deliver measurable outcomes such as improved first- call resolution, reduced handle time, and enhanced customer satisfaction.… more
- Mass Markets (Garden City, GA)
- …performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing ... Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO,… more
- Cardinal Health (Atlanta, GA)
- …problem-solving order issues, researching accounts and providing resolutions in a high-volume call center . The Representative II, Customer Service Operations ... or equivalent work experience, preferred + 2-4 years' experience in high volume call center preferred where communication and active listening skills have been… more
- Teleperformance USA (GA)
- …or more of the following:** + **More than six (6) months experience as an inbound call center customer service representative** + **More than six (6) months ... **Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!**… more
- Teleperformance USA (GA)
- …do.** **Qualifications:** + **High School Diploma or equivalent.** + **Proven call center experience.** + **Entry-level network troubleshooting:** + **Abililty ... **Category :** ** Customer Service/Support** **About TP** **TP is a global,...Client Officer started her career at TP as an agent and advanced to the pinnacle of the company?… more
- Fiserv (Marietta, GA)
- …to have:** * High School Diploma or equivalent. * Minimum 6 months collections or call center experience. **What would be great to have:** * Knowledge of ... scale, come make a difference at Fiserv. **Job Title** Customer Collection Support **What does a successful Card Services...Support **What does a successful Card Services - Collection Agent do at Fiserv?** You will be responsible for… more