- ASM Research, An Accenture Federal Services Company (Atlanta, GA)
- …Qualifications** + High School Diploma or GED + 0-2 years of Call center experience. 0-2 years of customer service or public relations experience. **Other ... case. All cases shall be logged in a web-based agent desktop application. + Performs manual linking and unlinking...to successfully adapt and perform during times of high call volume. + Ability to provide effective customer… more
- Delta Air Lines, Inc. (Atlanta, GA)
- …connectivity to Delta and Tenant applications across multiple critical data center infrastructures. + IT support for firewall hardware and software maintenance ... infrastructure planning, preventative maintenance, and break/fix services in data center critical infrastructure. + IT support of Enterprise Remote Access… more
- Mass Markets (Savannah, GA)
- …performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing ... Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO,… more
- Carrington (Atlanta, GA)
- …lieu of degree. + A minimum of two to three (2-3) years' related technical or call center experience, with automated dialer management in a blended call ... reached and sustained. Create and maintain daily system and agent productivity reports. Work with business units to create...a regular basis to business units overall routing and call flow design for inbound/outbound IVRs, campaigns, system and… more
- Mass Markets (Savannah, GA)
- …performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing ... Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO,… more
- Verint Systems, Inc. (Atlanta, GA)
- …of Customer /CX experience with multiple types of visitor touchpoints (website, call center , physical store, etc.) + Experience with analytics tools such ... At Verint, we believe customer engagement is the core of every global...and Essential Responsibilities:** + Create insights (CXSA, Hybrid, Scorecard, Agent Level Reporting, Dashboards, ad hoc) which as requested… more
- CGI Technologies and Solutions, Inc. (Atlanta, GA)
- …and archive files for storage purposes. * Interface with passport applicants at Agency/ Center Information and Will- Call counters: o At the Information Station, ... documents comply with Passport requirements, photograph meets Passport standards, and customer is provided fee information. * Prior to distributing to applicants,… more
- State of Georgia (Fulton County, GA)
- …related to contact center operations. Analyzes performance metrics such as call volume, response times, customer satisfaction, agent productivity, and ... abandonment rates. Resolves complicated issues involving customer service and research governing policies, procedures and laws for resolution. Develops and maintain… more
- PNC (Atlanta, GA)
- …and grow the business. You will partner with several key stakeholders including customer care center , employee readiness, technology, fraud, risk, and other ... The ideal candidate is: * Curious * Accountable * Trustworthy * A change agent * Intentional * Cool under pressure * Independent **Job Description** + Executes… more
- The Clorox Company (Alpharetta, GA)
- …our people and our brands. Guided by our purpose and values, and with people at the center of everything we do, we believe every one of us can make a positive impact ... management analytic capabilities. You would also be a change agent to evolve and deploy insights and optimizations for...top line revenue and profit growth for brands and customer teams. **In this role, you will:** + Drive… more