- Mass Markets (Wichita, KS)
- …with prior experience in customer service leadership, supervision, or call center management. You'll be responsible for the performance, development, ... activity and development of 15-25 representatives within a complex call center environment. The Customer ...and SLAs + Possess practical conflict resolution skills (both customer and agent conflict) + Proven leader… more
- Mass Markets (KS)
- …possess the below qualities: + High School Diploma + 2-3 years of experience in a call center or customer service environment. + Proven experience in a ... and results-driven Team Leader to oversee a team of call center agents. This role is essential...assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs… more
- Highmark Health (Topeka, KS)
- …monitoring from the Command Center . **ESSENTIAL RESPONSIBILITIES:** 1. Forecast future Customer Service call volumes for daily, weekly, monthly, and annual ... :** **GENERAL OVERVIEW:** Primary accountability is to perform Command Center support to call center ...division. + Prepare and publish reports, as well as agent schedules in order to meet service level requirements… more
- Pearl Interactive Network (Topeka, KS)
- …out the best in your teams? **Pearl Interactive Network** is seeking accomplished ** Call Center Supervisors (CCSs)** to join our **Talent Community** in ... service level requirements are met. + Ensure agents understand and comply with all call center objectives, key performance standards, and policies. + Answer … more
- Mass Markets (Wichita, KS)
- …+ Manage metrics, performance criteria, policies and procedures to continuously improve call center productivity + Directs sales forecasting activities and sets ... sales through the actions of others + Understanding of call center tools and technology used to...and SLAs + Possess effective conflict resolution skills (both customer and agent conflict) + Possess time… more
- Mass Markets (Wichita, KS)
- …performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing ... Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO,… more
- ASM Research, An Accenture Federal Services Company (Topeka, KS)
- …+ Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + Associate's Degree preferred or ... sessions to improve call system, communications processes, customer satisfaction, agent processes and agent...+ Experience with call center call monitoring/recording software. + Exceptional customer service… more
- Kyndryl (Topeka, KS)
- …goals. + Integrate Agentic AI and machine learning technologies into contact center workflows (eg, agent assist, conversational AI, predictive outreach). + ... and workflow-driven architectures. + Deliver measurable outcomes such as improved first- call resolution, reduced handle time, and enhanced customer satisfaction.… more
- Mass Markets (Wichita, KS)
- …performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing ... Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO,… more
- ASM Research, An Accenture Federal Services Company (Topeka, KS)
- …environment. + Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + US citizen and fluent ... sessions to improve call system, communications processes, customer satisfaction, agent processes and agent...+ Experience with call center call monitoring/recording software. + Exceptional customer service… more