- Humana (Santa Fe, NM)
- …and outbound calls from internal and external selling agents in a fast-paced call center . Assist agents with all pre-enrollment inquiries including compliance ... part of our caring community and help us put health first** The Agent Support Representative provides timely and effective sales support to Humana's selling agents.… more
- Cayuse Holdings (Santa Fe, NM)
- …IT Service Management System. + Customer service experience and strong focus on customer satisfaction. + Call center experience. + Experience in a ... **_SALARY:_** $15.00-$16.00 **_EMPLOYEE TYPE:_** Full-Time Hourly Non-Exempt The Service Desk Agent provides customer service solutions within service level… more
- Sedgwick (Albuquerque, NM)
- …agent /producer license is required **Experience** At least one (1) year of customer service experience; call center experience strongly preferred. ... Workplaces in Financial Services & Insurance Licensed Auto Insurance Agent - REMOTE Job Description **_Schedule:_** Monday - Friday 9:00...and timely manner. + Supports a wide range of customer needs, including: + General policy support + Billing… more
- Mass Markets (Las Cruces, NM)
- …fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. ... performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing… more
- USAA (Albuquerque, NM)
- …+ Experience writing Commercial Lines in multiple states. + Experience working in a call center environment. + Active P&C General Lines License for home state. ... and impactful. **The Opportunity** As a dedicated Business Insurance Agent - Mid-level, you will work in an inbound...you'll do:** + Utilizes a consultative approach to determine customer needs, build rapport, and provide solutions (composed of… more
- Kyndryl (Santa Fe, NM)
- …goals. + Integrate Agentic AI and machine learning technologies into contact center workflows (eg, agent assist, conversational AI, predictive outreach). + ... and workflow-driven architectures. + Deliver measurable outcomes such as improved first- call resolution, reduced handle time, and enhanced customer satisfaction.… more
- ASM Research, An Accenture Federal Services Company (Santa Fe, NM)
- …+ Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + Associate's Degree or equivalent ... sessions to improve call system, communications processes, customer satisfaction, agent processes and agent...Extensive Experience with call center call monitoring/recording software. + Exceptional customer service… more
- Coinbase (Santa Fe, NM)
- …or call our support lines accessible through our Help Center (https://help.coinbase.com). You'll drive the next generation of AI-powered self-service and ... integration and customization of SaaS platforms and in-house applications to deliver seamless customer and agent experiences. * Partner with Product and CX to… more
- ASM Research, An Accenture Federal Services Company (Santa Fe, NM)
- …environment. + Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + US citizen and fluent ... sessions to improve call system, communications processes, customer satisfaction, agent processes and agent...+ Experience with call center call monitoring/recording software. + Exceptional customer service… more
- Cardinal Health (Santa Fe, NM)
- …issues, researching accounts, and providing resolutions in a high-volume call center environment. Strive to enhance customer experience by providing accurate ... well as providing orders status, order discrepancies, and resolving customer complaints. + Handles high call volumes...preferred + 2-4 years of experience in a high-volume call center where communication and active listening… more