- Mass Markets (Killeen, TX)
- …performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing ... POSITION OVERVIEW CUSTOMER SERVICE AGENT SUPPORTING COMMERCIAL AND...Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC… more
- Mass Markets (Killeen, TX)
- …fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. ... performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing… more
- Mass Markets (Killeen, TX)
- …fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. ... Diploma or equivalent required + Minimum 3 years of call center experience + At least 1...assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs… more
- Mass Markets (Dallas, TX)
- …performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing ... Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO,… more
- GE Appliances, a Haier company (Austin, TX)
- …Requirements** + High School Diploma or GED + Minimum of 1-year Call - Center experience + Minimum of 2-years Escalated Customer Service experience + Ability ... reimbursement Gym membership reimbursement Career growth opportunities **Position** Inbound Customer Service Agent - Consumer Relations (Remote) **Location**… more
- Kyndryl (Austin, TX)
- …goals. + Integrate Agentic AI and machine learning technologies into contact center workflows (eg, agent assist, conversational AI, predictive outreach). + ... and workflow-driven architectures. + Deliver measurable outcomes such as improved first- call resolution, reduced handle time, and enhanced customer satisfaction.… more
- Mass Markets (Dallas, TX)
- …performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing ... Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO,… more
- Public Storage (Plano, TX)
- …channels, leveraging APIs, data flows, and telephony infrastructure to enhance customer experience and agent productivity. Validating end-to-end agentic systems ... We are seeking a seasoned Sr. Manager of Contact Center Technical Solutions to support the strategic roadmap and...load balancing, rate limiting) + Document technical requirements for customer experience and agent productivity enhancements +… more
- Mass Markets (Killeen, TX)
- …fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. ... performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …+ Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + Associate's Degree or equivalent ... sessions to improve call system, communications processes, customer satisfaction, agent processes and agent...Extensive Experience with call center call monitoring/recording software. + Exceptional customer service… more