- Mass Markets (Killeen, TX)
- …motivated individual and posses excellent communication skills, we need your help in managing call center customer service agents. While your team operate ... Manage metrics, performance criteria, policies and procedures to improve call center productivity continuously + Drive a...and SLAs + Possess practical conflict resolution skills (both customer and agent conflict) + Proven leader… more
- Omni Hotels (Austin, TX)
- …a magnificently appointed luxury hotel with the heart of the thriving downtown business center at your doorstep; you'll be just steps away from the Austin Convention ... Center and the Texas State Capitol.Omni Austin Hotel Downtown's...operating systems such as ALICE, Synergy, and OPMS. + Call /Email guests inquiring about reservation specials such as anniversaries,… more
- Allied Universal (Richardson, TX)
- …our paid on-the-job training + Minimum of one (1) year of experience in dispatching, security, customer service, or call center role + Must be capable of ... calls to appropriate first responders + Answer inbound calls regarding customer inquiries and respond as necessary + Prepare comprehensive post-situational reports… more
- Mass Markets (TX)
- …possess the below qualities: + High School Diploma + 2-3 years of experience in a call center or customer service environment. + Proven experience in a ... and results-driven Team Leader to oversee a team of call center agents. This role is essential...assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs… more
- Teleperformance USA (Mcallen, TX)
- …**Bachelor's degree or equivalent experience** + **6 plus months experience as an inbound call center customer service representative** + **6 plus months ... the limit!** **Purpose** **Support of the operation and the customer through monitoring agent transactions quantifying the...**Must be at least 18 years old** + **Previous call center experience with four (4) or… more
- Highmark Health (Austin, TX)
- …monitoring from the Command Center . **ESSENTIAL RESPONSIBILITIES:** 1. Forecast future Customer Service call volumes for daily, weekly, monthly, and annual ... :** **GENERAL OVERVIEW:** Primary accountability is to perform Command Center support to call center ...division. + Prepare and publish reports, as well as agent schedules in order to meet service level requirements… more
- Teleperformance USA (Mcallen, TX)
- …may be required)** + **Information exchange with client and all their vendors in a virtual call center environment** + **Thrive as a team player in a fast paced, ... Client Officer started her career at TP as an agent and advanced to the pinnacle of the company?...in current position (internal applicants)** + **6 months of Call Center Operations or Workforce experience a… more
- Pearl Interactive Network (El Paso, TX)
- …out the best in your teams? **Pearl Interactive Network** is seeking accomplished ** Call Center Supervisors (CCSs)** to join our **Talent Community** in ... service level requirements are met. + Ensure agents understand and comply with all call center objectives, key performance standards, and policies. + Answer … more
- Mass Markets (Killeen, TX)
- …performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing ... Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO,… more
- Teleperformance USA (Mcallen, TX)
- …of contact center day-to-day operations for inbound technical support and customer service support.** **This position is 100% onsite in McAllen, Texas. Work at ... Client Officer started her career at TP as an agent and advanced to the pinnacle of the company?...employee morale.** + **Manage compliance and reporting for all center operations including call volume forecasting and… more