- Houston Methodist (Katy, TX)
- …degree preferred **WORK EXPERIENCE** + Two years of experience in a healthcare setting and/or call center operation to include one year in a training or educator ... support their development and ensure high-quality service standards. Assesses agent performance through knowledge assessments, simulations, and call...for internal employees, two years of experience in a call center operation + One year of… more
- Kyndryl (Austin, TX)
- …goals. + Integrate Agentic AI and machine learning technologies into contact center workflows (eg, agent assist, conversational AI, predictive outreach). + ... and workflow-driven architectures. + Deliver measurable outcomes such as improved first- call resolution, reduced handle time, and enhanced customer satisfaction.… more
- Mass Markets (Killeen, TX)
- …performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing ... Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO,… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …environment. + Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + US citizen and fluent ... sessions to improve call system, communications processes, customer satisfaction, agent processes and agent...+ Experience with call center call monitoring/recording software. + Exceptional customer service… more
- Houston Methodist (Houston, TX)
- …appropriate staff. Ensures the educational programs/offerings meet/exceed the customer 's expectations. **QUALITY/SAFETY ESSENTIAL FUNCTIONS** + Leads and facilitates ... patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles. + Acts as… more
- Houston Methodist (Houston, TX)
- …physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles + Demonstrates ... Word, Excel and Outlook + Acts as effective change agent + Uses therapeutic communication to establish a relationship...+ Business professional No + Other (department approved) No **ON- CALL _*Note that employees may be required to be… more
- Houston Methodist (Houston, TX)
- …physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles + Strong assessment, ... patients and their families + Acts as effective change agent + Uses therapeutic communication to establish a relationship...+ Business professional No + Other (department approved) No **ON- CALL _*Note that employees may be required to be… more
- Conduent (San Antonio, TX)
- … Service Representative III** , you will assist the EPS Call Center with all aspects of the customer service functions, including receiving inbound ... agent chat assistance + Assists with the call center floor to assist representatives with...GED + A minimum of 1 year experience in Call Center or Customer Services… more
- Mass Markets (TX)
- …management within a call center environment. + Experience in a call center or customer service environment. + Proficiency in workforce management ... performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …Qualifications** + High School Diploma or GED + 0-2 years of Call center experience. 0-2 years of customer service or public relations experience. **Other ... case. All cases shall be logged in a web-based agent desktop application. + Performs manual linking and unlinking...to successfully adapt and perform during times of high call volume. + Ability to provide effective customer… more