- USAA (San Antonio, TX)
- …+ Experience writing Commercial Lines in multiple states. + Experience working in a call center environment. + Active P&C General Lines License for home state. ... and impactful. **The Opportunity** As a dedicated Business Insurance Agent - Mid-level, you will work in an inbound...you'll do:** + Utilizes a consultative approach to determine customer needs, build rapport, and provide solutions (composed of… more
- Omni Hotels (Austin, TX)
- …a magnificently appointed luxury hotel with the heart of the thriving downtown business center at your doorstep; you'll be just steps away from the Austin Convention ... Center and the Texas State Capitol.Omni Austin Hotel Downtown's...operating systems such as ALICE, Synergy, and OPMS. + Call /Email guests inquiring about reservation specials such as anniversaries,… more
- Kyndryl (Austin, TX)
- …goals. + Integrate Agentic AI and machine learning technologies into contact center workflows (eg, agent assist, conversational AI, predictive outreach). + ... and workflow-driven architectures. + Deliver measurable outcomes such as improved first- call resolution, reduced handle time, and enhanced customer satisfaction.… more
- Public Storage (Plano, TX)
- …channels, leveraging APIs, data flows, and telephony infrastructure to enhance customer experience and agent productivity. Validating end-to-end agentic systems ... We are seeking a seasoned Sr. Manager of Contact Center Technical Solutions to support the strategic roadmap and...load balancing, rate limiting) + Document technical requirements for customer experience and agent productivity enhancements +… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …+ Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + Associate's Degree or equivalent ... sessions to improve call system, communications processes, customer satisfaction, agent processes and agent...Extensive Experience with call center call monitoring/recording software. + Exceptional customer service… more
- Eaton Corporation (Austin, TX)
- Eaton is seeking a **Regional Sales Director for Data Center - Mission Critical** business. This role will lead and guide local sales initiatives throughout the Gulf ... media). You will drive collaboration across the Eaton Data Center segment, Commercial Construction and End Users which includes...role you will:** * Act a sales and marketing agent in conjunction with sales and operations management to… more
- Cardinal Health (Austin, TX)
- …problem-solving order issues, researching accounts and providing resolutions in a high-volume call center . The Representative II, Customer Service Operations ... or equivalent work experience, preferred + 2-4 years' experience in high volume call center preferred where communication and active listening skills have been… more
- Conduent (San Antonio, TX)
- … Service Representative III** , you will assist the EPS Call Center with all aspects of the customer service functions, including receiving inbound ... agent chat assistance + Assists with the call center floor to assist representatives with...GED + A minimum of 1 year experience in Call Center or Customer Services… more
- Houston Methodist (Houston, TX)
- …physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles + Strong assessment, ... patients and their families + Acts as effective change agent + Uses therapeutic communication to establish a relationship...+ Business professional No + Other (department approved) No **ON- CALL _*Note that employees may be required to be… more
- Capital One (Plano, TX)
- …Qualifications** + High School Diploma, GED, or equivalent certification + At least 3 years of Customer Service or Call Center experience + At least 1 year ... Office **Preferred Qualifications** + At least 4 years of Customer Service or Call Center ...and do not meet performance criteria required for optimal agent / customer interactions + ISP download speeds on… more